Responsible for debt collection and recovery from defunct, active and inactive automotive dealerships for First Extended Service Corporation, a unit of The Warranty Group a global underwriter, administrator and marketer of service plans and related programs offering a broad menu of products for new and used automobiles, recreational vehicles, motorcycles and power sports as well as certified pre-owned programs and pre-paid vehicle maintenance plans, backed by the most experience in the industry in dealer obligor programs. Ensure every automobile dealership owner adheres to their contractual obligations and agreement to abide by payment guidelines stipulated in their contract for utilizing our company's corporate credit card for payment of out-of-dealer claim repairs. Personally responsible for recovering over $50 million in claim and premium revenue and reduced outstanding receivables from 24 months to 30 days; Instrumental in increasing cash flow and income growth for over a 14 year period. Arrange debt settlement repayment plans and monthly installment plans with struggling owners. Interact with attorneys and third party collection agencies when automobile dealership owners fail to respond to attempts to collect or settle their outstanding debt. Member of The Association of Credit and Collection (ACA International). Adheres to all FDCPA rules and regulations

Security Supervisor/Fire Safety Director providing specialized facility security and services at Merchandise Mart Properties, Inc one of the world's largest wholesale design centers and one of Chicago's premier international business locations. Responsible for on-site security, crime prevention, safety, patrolling the premises, safeguarding showrooms against theft, visitor control, medical emergencies, preliminary incident investigations as well as circulating among visitors, patrons, and employees to preserve order and protect the property. Fill-in for off-duty in house Merchandise Mart security officers as needed. Also train, supervise and evaluate new contract security officers for MMPI trade shows; collaborate with management to provide the best experience for attendees of trade shows, write formal incident reports, control access, resolve problems and ensure the facility or show area is secured. Also provide security for Colleges/Universities, Retail Stores, Sport Events, Entertainment and Music Fests etc

Licensed, experienced and dependable Security Supervisor/Fire Safety Director dedicated to ensuring the safety of guests, talent members and hotel patrons to minimize potential losses under the direction of the Director of Security. Responsible for day to day operations and filtering requests for the Directory of Security. Duties include general security, controlled access, emergency preparedness, partner with facility management, resident services as well as ancillary duties. Point person for Workers' Compensation, Employee and Labor Relations issues/incidents working closely with Human Resources. Also responsible for training, supervising and motivating a team of four security officers. Implemented various procedures and processes to ensure the Security Department runs smoothly and efficiently. Interact with local law enforcement and fire departments. Secretary of Greater Chicago Hotel Loss Prevention Association - GCHLPA (Chicago Security Directors Association meeting monthly with Local Law Enforcement and Federal Agencies to discuss issues within the Hospitality Industry). Provide security and manage special events, parties, weddings, banquets, corporate conferences/seminars, business meetings etc.

Handle all marketing and processing needs of property and casualty commercial accounts. Provide technical support for 5 Account Executives in processing all lines of business in accordance with agency objectives and procedures. Maintain and service a portfolio of $4 million in premium and $400,000 in agency revenue.

Assist Vice President of Commercial Lines Insurance Division with the day to day insurance flow of their account portfolio. Responsible for marketing new and renewal accounts, negotiate with company underwriters, process policy changes, billing, invoicing, preparing finance agreements and all other insurance related tasks. Implemented various workflow procedures for the agency. Proficient in AMS.

Assist Producer, Account Manager and Senior Account Representative in marketing and servicing accounts. Obtain and prepare renewal quotes, compare coverage’s/premiums, and provide producer with information for client meetings Verify and process all policy changes, receive and follow-up on claims and notify carriers and insurers as appropriate. Our commercial lines team was responsible for maintaining a portfolio over $11 million in premium and $1 million in agency revenue.

Main duties consists of the placement of all assigned property and casualty commercial accounts $5,000 and over; maintenance of customer, carrier and interoffice relationships. Provide desk and account maintenance; input proper documentation via Applied Systems. Provide professional guidance and support to all staff. Provide back-up support for claim handling/processing. I was also responsible for handling producer’s Jewelers Block portfolio. Received formal training from Jewelers Mutual Insurance in Neenah, WI on Jewelry insurance. Training consisted of information and services to help prevent crime, avoid risk, enhance security, and mitigate damage if a loss or crime occurs for jewelry businesses.

Responsible for all processing tasks related to the sale and delivery of property and casualty insurance products. Assist producers with servicing clients and insurance carriers. Verify policy changes, checking audits, processing endorsements and managing suspense items. Issue certificate of insurance, bonds and process finance agreements. All tasks performed in Applied.

Primary responsibilities include extensive phone contact with customers; processing orders via EDI, fax or phone; entering orders in the WARES database, tracing shipments and expediting emergency requests; interact with sales representatives, warehouse personnel and freight carriers - Major clients were Kraft Foods and Good Earth Lighting

Assisted in all aspects of opening and operating the very first Eileen Fisher retail store in Water Tower Place on Magnificent Mile; Guiding store staff of 5 associates to meet sales goals, provide top quality sales & service, provide training where needed; implement and maintain high visual standards on the sales floor; implement and oversee a smooth operation of all inventory and control procedures. Responsible for increasing sales by 20%, controlling inventory shrinkage, communicating customer needs and product performance to upper management; ensuring adherence of Human Resource policies and procedures. Work as a team member with all staff members to ensure a friendly, highly service oriented, professional work environment, which can produce satisfied customers, a highly successful store and motivated team members. Traveled to Eileen Fisher headquarters in Manhattan and stores in Soho and White Plains, NY as well as the Eileen Fisher Lab in Irvington New York for sales and business meetings.

2001-1999 - Systems Engineer Consultant - Desktop Distribution & Systems Support - NT/SMS (System Management Server) Administrator for 70,000+ workstations for all CNA offices. Provide 3rd level support for a client base of 20,000 CNA employees. Responsible for the deployment of vendor & CNA application software for Windows 9x, Windows NT, Novell NetWare & Citrix servers. Responsible for creating & maintaining users, creating packages & jobs for distribution of applications to the desktop, running reports & queries, & monitoring & reporting any problems or events. Administrative duties include managing the NT environment & responsible for user management, net log-on service, directory replicator service, log-in scripts, security, domain & server management.Systems Engineer - 1999-1998 - Computer Sciences Corp./CNA - Responsible for e-mail administration & maintenance of Microsoft Exchange 5.5 servers running on an NT 4.0 platform & the Outlook 97 client. Worked with Microsoft Exchange Server 5.5 for e-mail, message routing, scheduling & supporting several types of custom applications. Other skills include creating new mailboxes, monitoring Exchange servers, & configuring the Exchange Information stores, message transfer agents and public folders. Responsible for Microsoft Outlook 97 client. Performed e-mail administration including adds, moves and deletes. Created, maintained and troubleshot shared, public folders, conference rooms and distribution list. Also maintained & modified security levels of shared & public folders. Responsible for backup/restoring 76 Microsoft Exchange servers.1998-1994 - Quality Assurance Analyst - Responsible for front-line testing of client/server applications for vendor software, hardware & CNA applications. Evaluate & test new/ modified software programs & software development procedures used to verify the program functions according to user requirements & conform to established guidelines