SENIOR BUSINESS ANALYST Worked alongside Product Owners to develop and deliver cutting edge IRA system applications.• Provided Business Analyst support for the Core Recordkeeping Scrum team including creating and updating Jira stories, leading daily standups, and User Acceptance Testing. • Participated in PI planning sessions and helped manage bi-weekly sprints.• Created business and system workflows for the Contribution and Fee processes.

Collaborated with software engineers, education specialists, and product managers to create innovative, user-friendly educational software. Identified and documented solutions to maximize client satisfaction.• Participated in an Agile team designing a Work-Based Learning module to be used by clients nation-wide.• Integrated Common Application with the Choices360 web-based application. Supported the integration as a Product Owner after implementation.• Partnered with stakeholders, product owners, and clients to understand the details of the business and design proper solutions. Developed and facilitated client demos as needed. • Lead Jira epic and story reviews with software engineers, UI/UX, QA, Client Services, and Product Management.• Created client maintenance and feature release documents for monthly and bi-annual releases.

Accountable for the development and delivery of IT Support projects including documentation and training. • Performed as the lead Business Analyst in upgrading Business Objects from version XI to version 4.2. This also included moving the Personify application to the Azure environment. Provided QA support, user communication, user manuals, training program, and remote training for 1200 users across the US and Canada. • Was the lead Business Analyst in replacing the heritage membership system with an off-the-shelf CRM. Participated in the RFP process, gap analysis, development, data migration, implementation, and training phases. Created a Train the Trainer program to facilitate implementation of the software for over 1200 users across the US and Canada. • Provided documentation and implementation support for Apprenticeship Programs migrating to the TRAIN web-based application. This included identifying current business practices, facilitating the design of application changes as necessary, providing business process recommendations in lieu of application changes, designing user support documentation, and providing training to approximately 300 users. • Developed training curricula for proprietary internet applications developed by the UBC. This included manuals, in class demonstrations, exercises and class evaluations. Revised curricula as needed.• Facilitated on-going training, demos, and presentations remotely and in person.• Liaised with users in 2nd level help desk functions, as necessary.• Created video-based training materials for IT projects.• Supported special projects on an as needed basis.

TECHNICAL TRAINER Responsible for providing training while supporting the Clinical Applications Support group of a major healthcare company. • Worked with Providers, Nurses and Support Staff to document workflow and create training materials for customized modules of the TouchWorks EHR application. Edited existing training materials and recommended changes where applicable. • Assisted with the facilitation of New Hire classes training approximately 60 users.SENIOR BUSINESS ANALYST Supported the Financial Shared Services group of a major healthcare company.• Coordinated the deployment of a Visual Basic application to be used as the front end to an Access database. Documented new policy and procedures. Coordinated system and user testing and trained 25 employees on the application. • Coordinated and implemented data storage policy and procedures for Sarbanes-Oxley test results. Ensured all test cases were documented properly and all proper signatures were received.• Participated in the development of a companywide Fixed Asset vision. Consolidated headcount reports, and process workflows.

Provided documentation and training support to upgrade PeopleSoft HR, Payroll and Benefits modules and implement Employee and HR Self Service. • Responsible for designing, developing, and delivering training to approximately 700 PeopleSoft 8.3 users in HR, Payroll and Benefits throughout the United States and Canada. Participated in documenting workflow, developing user requirements and testing.• Coordinated with Global HR Technology to implement and manage a PeopleSoft 8.3 database to be used to support training and documentation. Maintained table structure. Coordinated with Technology to ensure training data was properly loaded and maintained.• Managed the implementation of Coach Ware, an on-line documentation support system. Coordinated with line of business subject matter experts to document approximately 250 Human Resource, Benefits and Payroll business and system processes.

Senior Consultant on a project team to upgrade PeopleSoft HR, Payroll and Benefits modules and implement Employee and HR Self Service for a Human Resources group of a Fortune 500 Company. • Participated on the full project team with the responsibility of designing, developing and delivering training to approximately 700 PeopleSoft 8.3 users in HR, Payroll and Benefits throughout the United States and Canada. Participated in documenting workflow, developing user requirements and testing.• Coordinated with Global HR Technology to implement and manage a PeopleSoft 8.3 database to be used to support training and documentation. Maintained table structure. Coordinated with Technology to ensure training data was properly loaded and maintained.• Managed the implementation of Coach Ware, an on-line documentation support system. Coordinated with line of business subject matter experts to document approximately 250 Human Resource, Benefits and Payroll business and system processes.

PROJECT MANAGER/BUSINESS ANALYST• Managed the development and delivery of training and user support projects designed to improve the effectiveness and utilization of the products and services for Human Resources Service Delivery (HRSD), the operations support and customer service division of the North American Human Resources organization at J.P. Morgan Chase.HUMAN RESOURCES TECHNOLOGY PROJECT MANAGER• Managed key projects critical to diverse Human Resources applications and users. Managed the post-merger implementation of a new security model to be used throughout the suite of HR core processing applications to ensure consistent security profiles. Analyzed the security requirements, developed specifications, and worked with developers to build and test models. Streamlined security access request process. Communicated all changes to HR Technology Security Liaisons within each business. Managed training efforts related to the rollout of the consolidated JPMorgan Chase PeopleSoft and Profile applications. Developed training presentations, workshops and communications targeted to the heritage JPMorgan population.CORPORATE BUSINESS SERVICES REGISTRATION MANAGER• Managed a staff of 7 supporting registration processing for Line of Business Training and Development areas. Implemented and monitored client-based service level agreements. Identified and implemented training registration process enhancements to improve overall efficiency and effectiveness of services.MANAGEMENT INFORMATION SYSTEMS ADMINISTRATOR• Maintained the Registrar system used for registering and tracking employee training and history. This included database maintenance, and reporting.BANK TELLER/VAULT TELLER/JUNIOR OPERATIONS ANALYST• Provided banking services to customers and ensured the branch had acceptable amounts of cash and coin available. Researched returned mail.