Debra Lyons Email & Phone Number

United States

United States

United States

United States

20 Thompson Road, Branford, Ct 06405

Exceeded targets while working as a Solutions Quoting Specialist; through up selling and cross selling products. In using these strategies I consistently exceeded sales objectives which lead to obtaining sales revenue. My goals were measured monthly based on daily revenue targets. Built and maintained strong relationships with our internal and external customers.Responsible for contacting and selling with new and existing customers, via sales campaigns to communicate Seton’s products and services. Proactively address customers needs by effectively communicating and addressing concerns to overcoming objections. Offered valued products and service; pursued proactive solutions to drive cross-selling and revenue.

Shelton, Ct

Hand picked for this position, because of my good work ethics; and my ability to multi-task, cross sell and up sell products as well as introduce new products; I always strive for excellence to resolve call resolutions with a goal to prevent the same problem from happening twice through proper escalation channels.Strategic, Government and Special Handling accounts, dealing with Special Billing issues.Responsible for customer service issues: cross selling, up selling, handling prepaid accounts/cod, processing of credits on returns, follow-up calls with customers, handling customer complaint surveys, handling office of the president issues, providing weekly/monthly error reporting.

Shelton, Ct

Marketing- Supply Operations Department Managed and communicated daily backorder and cross-sell reports for 20 departments.Worked directly with the Operations department to effectively roll out all marketing changes in an efficient manner.Developed and implemented job aids as a training tool for 80+ associates.Established and maintained the Marketing Department reporting files.

Shelton, Ct

Facilitated customer awareness on the opportunities to upgrade and cross sell new products.Proven sales and customer service skills, communication skills.Evaluated customer needs to create additional sales opportunities between product lines.Built and maintained strong relationships with our internal and external customers.Exceeded all top level targets to increase overall company revenue and profit.Successfully trained new employees in proven cross sell & up selling techniques.Provided management feedback on new associates - sales and customer service progress.Audited customer’s accounts, issued debits & credits.Handled and resolved Office of the President issues in a mutually beneficial manner.Managed Supervisor phone line, assisting reps in complicated customer problems.

Mba, Business Management

Bachelor Of Science; Mba, Business Management