Enthusiastic and proven leader who is passionate about providing excellent customer service and support to both clients and vendors. I have a passion for providing great customer service and post sale client support. I'm also well versed in accounting, claims, bankruptcy, transaction and loan processing. I have excellent organizational skills, attention to detail, time management, self motivated with a desire to be a lifetime learner. I also have the ability to adapt to new concepts quickly. In addition to customer service responsibilities, I've recruited, hired, trained, coached staff, managed servicing agreements and managed loan origination/loan processing activities.
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Manager Client ServicesEcsi Jun 2015 - Jan 2020Winston Salem, North CarolinaSuccessful enthusiastic leader with extensive knowledge of student loan regulations, entitlements, and loan products. I've also established service teams to effectively exceed customer needs and expectations. Exceeded company goals for incoming call abandon rates, first call and same day resolution.I specialize in building relationships and retaining clients. I'm an expert at resolving or preventing escalated client issues in a timely manner. Coordinated annual audit, prepared control samples, and attended external audit interviews. -
Director Of Loan Operations - Private & Campus Based LoansCampus Partners Aug 2010 - Jun 2015Winston Salem, NcDynamic leader responsible for setting up call and processing center from ground up. Established service teams to effectively meet customer needs and maintain compliance with contractual agreements. Developed and implemented operational procedures that are efficient. Participated in Inter-System Testing and System Integration Testing. Developed specifications, flow diagrams and scripts that enhance ACD and IVR to implement efficient call flows. Developed a Quality Management Plan for Federal Student Loan Servicing project. -
Private Loan Operations DirectorCampus Partners Mar 2007 - Aug 2010Winston-Salem, NcProvided oversight of the day to day operations of the Private Loan Servicing Team. As a member of the start-up team, I analyzed, prepped, and originated student loans for banks. I created documentation to support the originations process from start to finish based on the criteria outlined in the Program Manual and guidelines set in the Promissory Notes. I was responsible for reviewing credit reports and approving exception applications based on credit policies.
Frequently Asked Questions about Debra Adams
What is Debra Adams's role at the current company?
Debra Adams's current role is Customer Service | Relationship Building | Client Retention | Accounting | Vendor Relationships | Underwriting |.
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Debra Adams
Bothell, Wa2comcast.net, u.washington.edu3 +120684XXXXX
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Debra Adams
Human Resources Generalist - Employee Relations At Missouri Department Of Natural ResourcesJefferson City, Mo -
Debra Adams
Rifle, Co1splunk.com1 +172033XXXXX
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Debra Adams
Forward-Thinking, Professional Mba, With A Winning Attitude, And A Talent For Developing Business Relationships Through Creativity, Problem-Solving, And Servant Leadership.Allen, Tx2att.net, trwfamily.com
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