Debra Mccarthy Email & Phone Number

Respond to all Resident inquiries and inform the appropriate departmentAnswer all incoming calls as per Arbor Gold Star StandardsAssist Staff in communication with any issue that may be requiredReceive and deliver all UPS, Fed Ex, Mail packages to residents and StaffAssist family members with issues and or concerns and direct to appropriate staff member or handle the concern and resolve it on your own.Support all DepartmentsKeep Resident and employee incident book… Show more Respond to all Resident inquiries and inform the appropriate departmentAnswer all incoming calls as per Arbor Gold Star StandardsAssist Staff in communication with any issue that may be requiredReceive and deliver all UPS, Fed Ex, Mail packages to residents and StaffAssist family members with issues and or concerns and direct to appropriate staff member or handle the concern and resolve it on your own.Support all DepartmentsKeep Resident and employee incident book available for managementCommunicate to all staff any changes, procedures, issues or resident information.Keep resident information updated at all timesMaintain Accushield system updated and make sure all guests sign in and outCustomer service and first impressionTrainer for New Hires - Director of Resident Relations & all front desk staffOversees Front Desk ResponsibilitiesWorks with prospects & leads for possible resident move in Show less

New Jersey, United States

United States

Neptune, New Jersey

Engage customers one on one to ensure their satisfactionHelping out in different areas of the hotelChecking guests in and outMaking reservationsCustomer ServiceBeing a team player

Neptune Nj

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Posts room charges and taxes to guest accounts.Processes guest charges voucher and credit card vouchers.Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.verify that all transactions… Show more Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Posts room charges and taxes to guest accounts.Processes guest charges voucher and credit card vouchers.Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted Prints up and files reservations for the next business day.Verifies all account postings and balances.Verifies that room rates are correct and posts those rates to guest accounts.Monitors the current status of coupon, discount, and other promotional programs.Is able to function as a front desk agent especially in terms of check-in and check-out procedures.Prepares a summary of cash, check, and credit card activities.Prepare of End of day procedure.Follow the End of Day / Night Audit Checklist (Must Read !).Balance the day’s charges, making corrections as necessary.Performs wake-up calls.Respond to guest needs, special requests and complaints, alert the appropriate manager as neededUnderstand and knows how to perform check-in and check-out procedures. Show less

Jackson, New Jersey

Open store, begin counting safe and all tills for start of day. Responsible for the cashiers and any issues that may occur at the registers have to be resolvedby end of shift. Store being recovered during the shift by all cashiers, staff and the MOD. Involved in any continuing projects and/or projects that have to be completed by the end ofshift. Logging in all deliveries from vendors, UPS etc. throughout the shift. Responsible for truck deliveries per week, freight… Show more Open store, begin counting safe and all tills for start of day. Responsible for the cashiers and any issues that may occur at the registers have to be resolvedby end of shift. Store being recovered during the shift by all cashiers, staff and the MOD. Involved in any continuing projects and/or projects that have to be completed by the end ofshift. Logging in all deliveries from vendors, UPS etc. throughout the shift. Responsible for truck deliveries per week, freight is separated and brought to the designated dept.Any overstock is put on its own rolltainer (product separated by dept.) and placed in thereceiving area to be worked by the next MOD and staff. Closing the store, counting the safe, tills and all drops that are made throughout the day fromthe cashiers for the end of day deposit. Any discrepancies with the deposit need to be resolvedbefore the close or the Manager needs to be notified. Show less

Little Silver, New Jersey

Retail orders are called in overnight via VM. They vary from 1 to 90 orders and range from $25to $500, depending on daily and/or weekend specials. These orders are packed and placed inthe warehouse for UPS pickup.Wholesale orders are taken by customer service reps throughout the day.Prior to the products being packed for shipment, each bottle is securely wrapped for extra protection so the product does not break during transit. Receive and ensure all products delivered UPS… Show more Retail orders are called in overnight via VM. They vary from 1 to 90 orders and range from $25to $500, depending on daily and/or weekend specials. These orders are packed and placed inthe warehouse for UPS pickup.Wholesale orders are taken by customer service reps throughout the day.Prior to the products being packed for shipment, each bottle is securely wrapped for extra protection so the product does not break during transit. Receive and ensure all products delivered UPS are in excellent condition. Each box receivedneeds to be thoroughly checked, compared to the packing slip, checked off and faxed back tothe manufacturer confirming the product was received in full. Any issues are resolved beforethe close of business.Train associates in receiving on how to pack the product before shipment. Show less

Howell, New Jersey

Communicating with Inventory Management Assoc (IMA) and (ASM) regarding orderingissues.Analyzing and taking action on all receiving reports.Ensuring merchandise is uploaded, checked, counted and properly keyed into computersystem.Managing the truck schedule book and communicating the truck schedule to receivingassociates.Ensuring merchandise is delivered to appropriate floor location. Receiving associates onlycarton count while driver is waiting.Training and… Show more Communicating with Inventory Management Assoc (IMA) and (ASM) regarding orderingissues.Analyzing and taking action on all receiving reports.Ensuring merchandise is uploaded, checked, counted and properly keyed into computersystem.Managing the truck schedule book and communicating the truck schedule to receivingassociates.Ensuring merchandise is delivered to appropriate floor location. Receiving associates onlycarton count while driver is waiting.Training and certifying receiving associates including the RTV associate to use equipmentnecessary to do their job.Training associates in sage receiving of procedures and standards.Making sure all equipment is working properly Show less

Counseling Psychology

I always wanted to work with abused woman and children and thought this career path would be the best step for me and my future. With me.

Education record