Debra Sargent Email & Phone Number

Coached and mentored representatives who were struggling to give customers the best Verizon Experience. Documented, coached and action plans for team members Member of the UAT Testing team. Testing and providing feedback on prelaunch devices and updated software releases on current equipmentPoint of contact in supervisor absence Documented, coached and action plans for team members Demonstrates proficiency of call handling and support of the many wireless/data products… Show more Coached and mentored representatives who were struggling to give customers the best Verizon Experience. Documented, coached and action plans for team members Member of the UAT Testing team. Testing and providing feedback on prelaunch devices and updated software releases on current equipmentPoint of contact in supervisor absence Documented, coached and action plans for team members Demonstrates proficiency of call handling and support of the many wireless/data products that Verizon offers to their customers. Ability to maintain accurate customer records and changes to the customers account, issues credit if they are due and communicate information to the customerProviding Technical support to all wireless customers for cell phones, PDA’s and Wireless Modem Devices.Member of the UAT Testing team. Testing and providing feedback on prelaunch devices and updated software releases on current equipment Show less

Training Assistant for New Employee Technical Support Rookie Camp. Assisted New reps with setting and attaining their daily weekly and monthly goalsDid one on one coaching sessions to provide feedback on making sure they were using the appropriate troubleshooting skills to handle the customers in a quick and efficient manner.Set goals and developed action plans to help representatives reach their individual and team goals. Managed time management for the new employees I… Show more Training Assistant for New Employee Technical Support Rookie Camp. Assisted New reps with setting and attaining their daily weekly and monthly goalsDid one on one coaching sessions to provide feedback on making sure they were using the appropriate troubleshooting skills to handle the customers in a quick and efficient manner.Set goals and developed action plans to help representatives reach their individual and team goals. Managed time management for the new employees I handled escalations from customers who wanted to speak with management. I negotiated the best deals that I could to keep the customers happy and make the best business decisions for VZW. Show less

Consultant between the Ahold operating companies and their suppliers.Responsible for generating new EDI partners and resolving all EDI issues for existing partners. Communicate and coordinate with EDI trading partners in the implementation of EDI functions. Monitor all current production transmissions for accuracy and create acceptable solution to eliminate any problems.Managed data bases with EDI Partners information Assist the EDI manager with reporting and various… Show more Consultant between the Ahold operating companies and their suppliers.Responsible for generating new EDI partners and resolving all EDI issues for existing partners. Communicate and coordinate with EDI trading partners in the implementation of EDI functions. Monitor all current production transmissions for accuracy and create acceptable solution to eliminate any problems.Managed data bases with EDI Partners information Assist the EDI manager with reporting and various administration tasks; Promoted to EDI Analyst , Brought over 200 trading partners to the AS2 communications systems resulting in a reduction of $10K per month in van(value added network) communications charges. Trained new employees and existing employees on new methods, procedures and programs. Assisted EDI manager of various projects, recording stats and maintaining logs to make sure projects stayed on time and under budget. Show less

Ahold is a $56 billion international food provider employing over 240,000 associates globally.

Prepared tax returns for customers Passed the Liberty Tax class and became a certified tax preparer. Provided customer service Marketing, helped to contact previous and possible new customers.

Event coordinator for charity walk event.Obtained sponsors and prize donations Responsible for recruiting volunteers and participantsCoordinated advertisingDelegated volunteer responsibilities Purchased suppliesManaged budget, Raised over $5K for the non-profit organization.

Managed 6 employees and all daily operations of the warehouse including Purchasing of all tools and equipment.Scheduled all deliveries of equipment to the different job sites.Created orders for the warehouse staff to fill and ship, made sure orders were pulled and shipped in a timely manner by warehouse staff. Managed Inventory and billing of all tools and equipment for job sites and warehouseManaged records for the shipping/receiving of all tool and materials… Show more Managed 6 employees and all daily operations of the warehouse including Purchasing of all tools and equipment.Scheduled all deliveries of equipment to the different job sites.Created orders for the warehouse staff to fill and ship, made sure orders were pulled and shipped in a timely manner by warehouse staff. Managed Inventory and billing of all tools and equipment for job sites and warehouseManaged records for the shipping/receiving of all tool and materials Assisted Director of Safety Engineering with obtaining and recording current Material Safety Data Sheets for OSHA regulations. Managed all log records and recertification’s of safety equipmentResponsible for inventory and maintenance records of all company owned vehicles. Show less

Education record

Education record