Debra Sargent Email and Phone Number
basking ridge, new jersey, united states
Debra Sargent's Location
Greenville, South Carolina, United States, United States
Debra Sargent's Contact Details
Debra Sargent work email
- Valid
- Valid
- Valid
Debra Sargent personal email
n/a
Debra Sargent phone numbers
About Debra Sargent
Debra Sargent is a Technical Support Coordinator Verizon Wireless at Verizon Wireless. She possess expertise in call centers, customer service, databases, leadership, management and 11 more skills.
Debra Sargent's Current Company Details
Verizon Wireless
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Technical Support Coordinator Verizon Wireless
basking ridge, new jersey, united states
- Website:
- verizon.com
- Employees:
- 151940
Debra Sargent Work Experience Details
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Tech ExpertVerizon Wireless 2014 - Present
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Tech SupportVerizon Wireless Jan 2008 - Present
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Technical Support CoordinatorVerizon Wireless Jan 2008 - PresentCoached and mentored representatives who were struggling to give customers the best Verizon Experience. Documented, coached and action plans for team members Member of the UAT Testing team. Testing and providing feedback on prelaunch devices and updated software releases on current equipmentPoint of contact in supervisor absence Documented, coached and action plans for team members Demonstrates proficiency of call handling and support of the many wireless/data products… Show more Coached and mentored representatives who were struggling to give customers the best Verizon Experience. Documented, coached and action plans for team members Member of the UAT Testing team. Testing and providing feedback on prelaunch devices and updated software releases on current equipmentPoint of contact in supervisor absence Documented, coached and action plans for team members Demonstrates proficiency of call handling and support of the many wireless/data products that Verizon offers to their customers. Ability to maintain accurate customer records and changes to the customers account, issues credit if they are due and communicate information to the customerProviding Technical support to all wireless customers for cell phones, PDA’s and Wireless Modem Devices.Member of the UAT Testing team. Testing and providing feedback on prelaunch devices and updated software releases on current equipment Show less
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Training AssistantVerizon Wireless Jan 2010 - Jun 2010Training Assistant for New Employee Technical Support Rookie Camp. Assisted New reps with setting and attaining their daily weekly and monthly goalsDid one on one coaching sessions to provide feedback on making sure they were using the appropriate troubleshooting skills to handle the customers in a quick and efficient manner.Set goals and developed action plans to help representatives reach their individual and team goals. Managed time management for the new employees I… Show more Training Assistant for New Employee Technical Support Rookie Camp. Assisted New reps with setting and attaining their daily weekly and monthly goalsDid one on one coaching sessions to provide feedback on making sure they were using the appropriate troubleshooting skills to handle the customers in a quick and efficient manner.Set goals and developed action plans to help representatives reach their individual and team goals. Managed time management for the new employees I handled escalations from customers who wanted to speak with management. I negotiated the best deals that I could to keep the customers happy and make the best business decisions for VZW. Show less
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Electronic Data InterchangeAhold Information Services Apr 2000 - Dec 2007Consultant between the Ahold operating companies and their suppliers.Responsible for generating new EDI partners and resolving all EDI issues for existing partners. Communicate and coordinate with EDI trading partners in the implementation of EDI functions. Monitor all current production transmissions for accuracy and create acceptable solution to eliminate any problems.Managed data bases with EDI Partners information Assist the EDI manager with reporting and various… Show more Consultant between the Ahold operating companies and their suppliers.Responsible for generating new EDI partners and resolving all EDI issues for existing partners. Communicate and coordinate with EDI trading partners in the implementation of EDI functions. Monitor all current production transmissions for accuracy and create acceptable solution to eliminate any problems.Managed data bases with EDI Partners information Assist the EDI manager with reporting and various administration tasks; Promoted to EDI Analyst , Brought over 200 trading partners to the AS2 communications systems resulting in a reduction of $10K per month in van(value added network) communications charges. Trained new employees and existing employees on new methods, procedures and programs. Assisted EDI manager of various projects, recording stats and maintaining logs to make sure projects stayed on time and under budget. Show less -
Edi AnalystAhold Information Services Jan 2000 - Jan 2007Ahold is a $56 billion international food provider employing over 240,000 associates globally.
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Certified Tax PreparerLiberty Tax Service Jan 2006 - Jan 2007Prepared tax returns for customers Passed the Liberty Tax class and became a certified tax preparer. Provided customer service Marketing, helped to contact previous and possible new customers. -
Charity Event ManagerWalk Jan 2004 - Jan 2006Event coordinator for charity walk event.Obtained sponsors and prize donations Responsible for recruiting volunteers and participantsCoordinated advertisingDelegated volunteer responsibilities Purchased suppliesManaged budget, Raised over $5K for the non-profit organization. -
Electrical Contractor Warehouse ClerkDavis Electrical Constructors Jan 1993 - Jan 2000Managed 6 employees and all daily operations of the warehouse including Purchasing of all tools and equipment.Scheduled all deliveries of equipment to the different job sites.Created orders for the warehouse staff to fill and ship, made sure orders were pulled and shipped in a timely manner by warehouse staff. Managed Inventory and billing of all tools and equipment for job sites and warehouseManaged records for the shipping/receiving of all tool and materials… Show more Managed 6 employees and all daily operations of the warehouse including Purchasing of all tools and equipment.Scheduled all deliveries of equipment to the different job sites.Created orders for the warehouse staff to fill and ship, made sure orders were pulled and shipped in a timely manner by warehouse staff. Managed Inventory and billing of all tools and equipment for job sites and warehouseManaged records for the shipping/receiving of all tool and materials Assisted Director of Safety Engineering with obtaining and recording current Material Safety Data Sheets for OSHA regulations. Managed all log records and recertification’s of safety equipmentResponsible for inventory and maintenance records of all company owned vehicles. Show less
Debra Sargent Skills
Call Centers
Customer Service
Databases
Leadership
Management
Microsoft Office
Program Management
Team Building
System Administration
Technical Support
Testing
Time Management
Training
Troubleshooting
Visio
Wireless
Debra Sargent Education Details
Frequently Asked Questions about Debra Sargent
What company does Debra Sargent work for?
Debra Sargent works for Verizon Wireless
What is Debra Sargent's role at the current company?
Debra Sargent's current role is Technical Support Coordinator Verizon Wireless.
What is Debra Sargent's email address?
Debra Sargent's email address is de****@****ess.com
What is Debra Sargent's direct phone number?
Debra Sargent's direct phone number is (800) 922*****
What schools did Debra Sargent attend?
Debra Sargent attended Greenville Technical College, Marshall University.
What skills is Debra Sargent known for?
Debra Sargent has skills like Call Centers, Customer Service, Databases, Leadership, Management, Microsoft Office, Program Management, Team Building, System Administration, Technical Support, Testing, Time Management.
Who are Debra Sargent's colleagues?
Debra Sargent's colleagues are Austin Gore, Kevin Paul Rogalski, Gregory Curtis, Devarakadra Anantha Chandrakanth, Triveni Jabisetti, Carol Engebretsen, Melissa Cardenas.
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