Driven travel professional, with over 20 years of diverse experience in travel management, client relations, operations, technology, travel systems, contract negotiation, sales, and staff management, directly contributing to bottom-line results. Strategic and analytical in thought, with excellent interpersonal skills to create and maintain superior relationships between clients, colleagues, and vendors, with demonstrated strengths and success in the following areas:• Proven travel program management and implementation experience• Strong knowledge and experience with business travel industry and best practices, processes employed by travel management companies• Demonstrated success administrating, integrating, and managing travel technology applications, profile management systems, online booking tools• Demonstrated success administrating, integrating web portal systems, GDS, travel reporting, content management, and other travel –related systems• Ability to effectively troubleshoot technical systems issues• Specializes in client satisfaction and relationship building/maintenance• Supplier contract analysis, negotiation, and review• Strong understanding and ability to apply procurement best practices and processes, P & L data, and cost- driven account management.• Proven experience supporting end users, gathering data, creating reports, providing analysis and solutions to travel related problems and issues.• Experienced with culture and values held by large, complex education institutions• Proven strong ability in designing and creating formal presentations • Excellent analytical, verbal and written skills• Proficient in the following office and web-based applications: Microsoft Office Suite, Concur, GDS, (SABRE, Apollo, Amadeus), Travelport, GetThere, NuTravel, IBank, TravelMan, Travel GPA, DecisonSource, Drupal, Cascade, Google Analytics, Vimeo, Camtasia, Brainshark
Listed skills include Account Management, Contract Negotiation, Strategy, Negotiation, and 15 others.