Robert King Email & Phone Number

Oakland, Ca, Us

San Francisco, Ca, Us

Oversaw a team of software engineers by managing the sprint planning and backlog, acting as scrum master during daily standup meetings, and acting as a liaison between development team and stakeholder parties. Managed AWS spend and ensured all data processing was completed in a manner that was respectful of cost. Ensured technical debt never exceeded expectations by asking the right questions about task implementation, while being cognizant of future business needs.● Led the planning and implementation of large scale software projects, such as updating our datasanitization process, ensuring they are executed on time, within scope, and within budget.● Effectively communicated project expectations to software development team members and crossfunctional stakeholders in a clear and timely manner.● Provided project updates and reporting consistently to stakeholders about strategy, adjustments, andprogress.● Defined and tracked project milestones while developing, maintaining, and reporting on an overallintegrated delivery plan.

Mountain View, Ca, Us

Developed processes to ensure data security for sensitive HIPAA data, and created and maintained an incident management process to oversee escalation of potential violations to regulatory officials. Worked closely with Health and Safety, Legal, and Customer Support teams. Led data collection efforts with customers for products such as Project Euphonia. Managed customer support team for Google Health products such as Google for Clinicians and other unannounced products. Worked with teams to implement changes to Google Search results to show approved health insurance companies on physician searches for GMB.● Coordinated the efforts of cross-functional teams, including engineering, product management, qualityassurance, Health and Safety, and customer support, to deliver on project goals.● Estimated and scoped new tasks to ensure that sprint sizes were manageable and maintainable.● Managing changes to project scopes, schedules, and costs using appropriate project managementtechniques, ensuring that projects maintained their timeline or communicating in advance if projectshad the potential to slip to later dates.● Leveraged metrics and project performance data to monitor and improve team performance.● Demonstrated strong analytical, problem-solving skills with a knack for technical innovation and quickadaptation to emerging technologies such as AI.

Mountain View, Ca, Us

Worked to maintain processes for various hardware products in the PA, such as: Google Home, Chromecast,Pixelbook, Google Wifi, Nest Thermostat, Nest Protect, and Nest Cameras. Oversaw social media supportcases and worked closely with Marketing and Branding to ensure that all interactions with customers stayed on message and on brand. Maintained a knowledge corpus of over 10,000 articles, both public articles for customers and internal articles and training for support agents. Worked to ensure all support training and article content was up to date with the latest information from product launches and software updates. Managed the localization process for all content for the public website and internal content for agents in various locations such as the Philippines and India.● Implemented processes and architecture to support Google hardware and software products.● Proactively ensured that projects were free of obstacles by identifying process gaps, miscommunications, or alerting appropriate individuals in a timely manner to tasks that require their attention.● Worked closely with many cross functional teams to ensure team readiness for new product launchesand updates.● Oversaw change management process for software updates to hardware products and SaaS productslike Nest Aware subscriptions.

Cork, Ie

Worked with several different clients such as Robinhood and Stripe to oversee outsourced programs andprojects. Delivered successful technical projects within scope, time, and budget constraints. Proven experience in managing a team of cross-functional engineers and facilitating clear and effective communication. Demonstrated ability in managing program deliverables and milestones and ensuring that they align with business strategies and objectives.● Facilitated communication and collaboration among the project team members and stakeholders to aidin decision making.● Promoted and enforced best practices in project management within the organization.● Identified project risks and developing risk mitigation strategies.● Managed client interactions in a BPO setting and designed reporting infrastructure to allow for timelyand effective communications.● Solid understanding and experience of Agile methodologies, Scrum, or other project managementmethods.