• Technical analysis of business requirements to determine correct communication platform.• System administrator and technical expert for company's Thunderhead Now platform.• Project lead for the migration of 1000+ templates from a legacy template authoring solution to Thunderhead Now Communication platform.• Project planning, determining estimates/timelines and status reporting for migration. This includes resource planning with use of burstable model.• Team trainer on the… Show more • Technical analysis of business requirements to determine correct communication platform.• System administrator and technical expert for company's Thunderhead Now platform.• Project lead for the migration of 1000+ templates from a legacy template authoring solution to Thunderhead Now Communication platform.• Project planning, determining estimates/timelines and status reporting for migration. This includes resource planning with use of burstable model.• Team trainer on the Thunderhead Now platform and JavaScript coding. Documentation of procedures and creation of workflows.• Vendor management, SOW creation and assignment of vendor resources. Show less

• Collaborate with business owners to document business requirements in accordance with government mandates.• Document creation and generation using Calligo document management system and Thunderhead Now.• Coding system changes in templates based on updated requirements. This includes evaluating SQL code and updating or adding variable data as needed. This also includes using JavaScript to format data and to perform calculations on data for use in templates. • UAT testing for… Show more • Collaborate with business owners to document business requirements in accordance with government mandates.• Document creation and generation using Calligo document management system and Thunderhead Now.• Coding system changes in templates based on updated requirements. This includes evaluating SQL code and updating or adding variable data as needed. This also includes using JavaScript to format data and to perform calculations on data for use in templates. • UAT testing for template coding changes. This includes creating test cases and documenting issues.• Project planning, determining estimates/timelines and status reporting. Comfortable presenting and attending meetings with managers and executives.• Participate in daily scrum meetings and collaborate with both IT and business to determine new requirements and allocation of work effort. Familiar with Agile Methodologies. Show less

• Database manager for SQL and Microsoft Access databases. Proficient with SQL queries.• Created and maintained reports in Microsoft Access and Crystal Reports. These reports were delivered to managers and directors across UPS operations.• Audited for missed deliveries and late packages. Follow-up with hub managers to determine cause and collaborate with them to determine how to prevent errors in the future.• SharePoint Administrator for the Operations Team. This includes… Show more • Database manager for SQL and Microsoft Access databases. Proficient with SQL queries.• Created and maintained reports in Microsoft Access and Crystal Reports. These reports were delivered to managers and directors across UPS operations.• Audited for missed deliveries and late packages. Follow-up with hub managers to determine cause and collaborate with them to determine how to prevent errors in the future.• SharePoint Administrator for the Operations Team. This includes creating and maintaining forms and posting daily reports. Show less

• Partnered with clinic managers to identify and clarify customer's needs. Provided recommendations for reporting solutions.• Analyzed data from warehouse and reported on this data using SSRS and Crystal Reports. Developed tables, charts, and graphs as necessary for enhancing interpretation and information display.• Knowledgeable and compliant with HIPAA regulations for the handling of sensitive data to both internal and external clients.• Self-validation/auditing for all… Show more • Partnered with clinic managers to identify and clarify customer's needs. Provided recommendations for reporting solutions.• Analyzed data from warehouse and reported on this data using SSRS and Crystal Reports. Developed tables, charts, and graphs as necessary for enhancing interpretation and information display.• Knowledgeable and compliant with HIPAA regulations for the handling of sensitive data to both internal and external clients.• Self-validation/auditing for all reports.• Collaborated with other team members to audit more complex reports. Show less

• Developed open enrollment communications including introduction to new programs, benefit summaries, and frequently asked questions.• Benefits project lead for system upgrade and patching testing. This includes writing test scripts, coordinating testing effort and managing issues log.• Developed and implemented audits for benefit processes to ensure integrity of internal data and accurate information transmitted to carriers.• Report creation and modification in Crystal Report for… Show more • Developed open enrollment communications including introduction to new programs, benefit summaries, and frequently asked questions.• Benefits project lead for system upgrade and patching testing. This includes writing test scripts, coordinating testing effort and managing issues log.• Developed and implemented audits for benefit processes to ensure integrity of internal data and accurate information transmitted to carriers.• Report creation and modification in Crystal Report for payroll-based data.• Write and research new service requests and system enhancements for Oracle Advanced Benefits. Part of prioritization team to determine requirements and timelines for IT team.• Generate monthly cost allocation for benefits based on hospital. • Monthly analysis of eligibility versus enrollment numbers for all benefit plans. • Manage non-discrimination testing for Flexible Spending program. • Developed training materials and trained new associates on the team on Oracle and Ceridian systems. Show less

• Project Manager for circulation conversion from Dec-VAX system to a SQL compliant web-based system.• Project Manager for the conversion of a number of FoxPro programs to SQL compliant web-based systems.• Web master for company Intranet and public websites. All websites were designed in HTML and Cold Fusion.• Database manager for SQL, FoxPro and Microsoft Access databases. Proficient with SQL queries.• Responsible for generating reports, labels and queries for advertising and… Show more • Project Manager for circulation conversion from Dec-VAX system to a SQL compliant web-based system.• Project Manager for the conversion of a number of FoxPro programs to SQL compliant web-based systems.• Web master for company Intranet and public websites. All websites were designed in HTML and Cold Fusion.• Database manager for SQL, FoxPro and Microsoft Access databases. Proficient with SQL queries.• Responsible for generating reports, labels and queries for advertising and subscription sales associates. Proficient with Microsoft FoxPro and Crystal report writers.• Responsible for technical support in connection with network and printer hook-ups, back-up tapes and general software usage. Technical support handled via email and Magic Help Desk. Show less