Debra Winter Email & Phone Number

• Leads automation technology adoption and education efforts across five departments
• Shepherding automation ideas worth over $1 million ROI annually from initial prospect through funding portfolio gates to completed project
• Manages a diverse team of seven full-time employees comprised of developers, business analysts and testers dedicated to the successful implementation of robotic process automation and chatbot technology
• Monitors vendor contracts, budget and partner roadmaps implementing chatbot technology for HR, personal lines and marketing teams

• Designed the solution for Guidewire Claim Center Document management processes from initial scanning and indexing of mail to adjuster upload of correspondence, document generation tools and integrations with vendors.
• Provided requirements and project support of a vended solution facilitating the functionality of a wide variety of brokerage product applications online
• Developed experiments collaboratively with Auto Sales Tool Product Owner to optimize customer experience

• Directed/mentored a business analyst team in the Service and Operations domain. Facilitated peer reviews and sharing of domain business knowledge base artifacts from stakeholder profiles to reusable business models.
• Elicited requirements for the Health Care Reform EOB and Invoice Projects and Member Match/Consolidation ODS Project in 2013-2014. Projects required technical knowledge of complex database structures and interpretation.
• Served as Business Analyst and Test Lead for the company’s core system replacement project. Responsibilities ranged from process flow development, scope analysis, and requirements development to test planning, test.

• Managed two PMO analysts responsible for PMO support activities
• Lead company-wide community of practice efforts responsible for best practices across all IT roles; trained new employees on best practices and generally ensured utilization of SDLC standards at DHP. Performed annual.
• Audited projects in various states of the systems life cycle to ensure methodology was followed at each project gate. Alerted managers of issues within the practice.
• Owned the PMO Time Reporting Tool (Clarity) and all phased rollouts. Maintained a capability map of future enhancements.
• Managed a team of contract staff (on-site and off-shore) charged with the task of updating actuarial and underwriting data flows impacted by the claims processing system replacement project. Project was implemented.

• Performed PM role for a large team of off-shore and on-site analysts, developers and project managers responsible for a three million dollar real estate product administration system conversion from a mainframe legacy.
• Organized a QA cleanup effort of a multi-year complex project that experienced stabilization challenges. The testing effort included the organization of a process for project SMEs to validate off-shore test team.
• Lead enterprise analysis required to convert a mainframe product admin system to a SOA multi-system structure using business process modeling, context diagrams, use cases and other requirements and design tools.
• Provided use case development, error messaging standardization, test planning, test case tracking and defect resolution for a web-based employee benefits project

• Lead the WI government account’s first object-oriented project for the Wisconsin Well Woman Program systems implementation, providing leadership for HIPAA systems compliance for WWP claims submission and program.
• Supported enhancement requests for five separate state government programs (including Wisconsin Medicaid) using technologies both old and new technologies: ALC, JCL, Cobol, JSP and Java
• Performed system upgrades and patches for Code 1 (zip code validation) and MailStream presort and barcoding tools used for bulk mailing
• Coordinated internal training programs and acted as Customer Training Coordinator for the State

Bachelor'S Degree, Philosophy And Political Science

Honors: Phi Beta Kappa, Ripon College Marshall Scholar Nomination

Advanced Web Development Certification, 4.0

Activities and Societies:Courses completed: Web Development, Advanced Web Development, Beginning Java and Advanced Java Other General.