Debra Casey Email and Phone Number

● Executive assistant to the CEO of established surgical practice. o Scheduled all meetings, prepared agendas, managed multiple calendars. ● Created monthly financial and operational reports for physicians and hospital administration. ● Oversaw all aspects of fast paced surgical practice including human resources activities such as payroll, recruitment, hiring and evaluation of practice employees. ● Managed accounts receivable, implemented all billing and collections including medical coding● Managed practice operations including IT services, day to day activities including inventory management.● Supervised employees ensuring the practice operated efficiently while maintaining patient satisfaction meeting practice mission and philosophy.● Oversaw and participated in surgery and practice scheduling, medical authorizations, high volume inbound and outbound calls.

● Hospital Liaison representing multiple service lines including Cardio Thoracic Surgery, General Surgery, Obstetrics and Orthopedics● Strengthening communication between physicians and hospital leadership, increasing patient access to services by identifying areas for improvement and implementing action plans for resolution● Executing growth goals while maintaining excellent working relationships with internal and external customers ● Project Manager o Creation of Heart Team monthly meeting to collaboratively address Hospital issues to increase physician and patient satisfaction o Planning and execution of Physician Office Manager and Surgery Scheduler luncheons

● Conducted weekly sales visits to community physicians promoting the bariatric service line to increase volumeo Resulting in consistent seminar referrals with 50% surgery conversion rate from seminar● Assists marketing department with bariatric collateral and strategic development and distribution● Strong working relationships as liaison to bariatric physicians and staff, increasing loyalty and hospital satisfactiono On-boarded new bariatric physician who brought 25% of his bariatric cases in 2014● Proven track record of service recovery by managing issues effectively and resolving concerns immediately ● Quarterly presentations to sales team and leadership