Debra Hicks Email and Phone Number
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Debra Hicks personal email
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Hey, I'm a dog and cat loving owner of a Boston Terrier (Harvey), a mongrel rescue dog (Vinny) and a ragdoll cat (Rocky) and when I'm not running round after them, my son keeps me busy! I'm from the North East of England although have lived and worked in West Central Scotland for more than 20 years, although I'm told I've not lost my accent, perhaps only a wee bit!!!My background has always included a huge focus on Customer Service, so it's perhaps no surprise that I've ended up as a Customer Success Manager with an ePortfolio company, Proof Positive. As a former training officer, VQ assessor/verifier and with a background in administration. vocational qualifications and eLearning, I have, and always will endeavour to provide the best customer service to our customers. I hope that one day I can retire to the country with lots of dogs!!!Debra
Metadeck
View- Website:
- metadeck.io
- Employees:
- 2
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Customer Support ManagerMetadeck Apr 2021 - PresentGlasgow, Scotland, United KingdomCustomer Support Manager at Metadeck
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Learning Consultant At Learning PoolLearning Pool Jan 2020 - Apr 2021 -
Customer Success ManagerLearning Pool Sep 2018 - Jan 2020Glasgow, United Kingdom
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Account ManagerMediacorp Online Ltd Sep 2011 - Sep 2018Hamilton, North Lanarkshire, ScotlandMediacorp are an e-learning consultancy company which has been in operation for more than 10 years.Using our experience and efficient work practices, we can deliver high-quality solutions which deliver measurable results quickly and cost effectively. We work in close partnership with our customers to ensure their goals and aspirations are achieved.MediaCorp specialise in Learning Management and E-portfolio system provision, bespoke and off the shelf e-learning, consultancy and support.MediaCorp work with companies such as AG Barr, Aberdeenshire Council, PwC, Deloitte, DWP and SkillBoosters.
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Regional Manager (Scotland)Learning Nexus Sep 2008 - Jun 2011As Regional Manager for Scotland I aim to provide excellent account management and dedicated customer support, before, during and beyond implementation of eLearning solutions.My learning and development background enables me to assist customers from building a business case for eLearning to marketing eLearning resources and supporting learners, whilst aligning their eLearning provision to current training and organisational strategies.I also work closely with the eLearning Alliance Scotland, delivering best practice workshops using specific return on investment case studies. -
Training OfficerNorth Lanarkshire Council Aug 2002 - Sep 2008I worked within a large department of the council delivering learning interventions to a diverse range of employees, from Directors through to Litter Pickers! I researched prepared and delivered engaging training to key groups, aligning to organisational goals and individual section requirements. I also sat on focus groups for Appraisal processes and annual staff conference, volunteering to present to 120 + managers.
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Nvq Trainer/AssessorNorthumbria Police Jul 1986 - Jul 2000Over a period of 14 years in Northumbria Police I moved from Admin Clerk through to Admin Assistant gaining a vast amount of experience along the way. I then secured a lateral development move to the newly formulated Vocational Qualification Unit where I secured assessor and verifier status, together with Training & Development and Customer Service NVQ qualifications. This is where my passion for learning and development began! I also qualified to become a Role/Actor and Assessor for the police promotions exams.
Debra Hicks Skills
Debra Hicks Education Details
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University Of Northumbria At NewcastlePublic Services Management
Frequently Asked Questions about Debra Hicks
What company does Debra Hicks work for?
Debra Hicks works for Metadeck
What is Debra Hicks's role at the current company?
Debra Hicks's current role is Customer Support Manager at Proof Positive: going the extra mile.
What is Debra Hicks's email address?
Debra Hicks's email address is de****@****deck.io
What is Debra Hicks's direct phone number?
Debra Hicks's direct phone number is +4416983*****
What schools did Debra Hicks attend?
Debra Hicks attended University Of Northumbria At Newcastle.
What are some of Debra Hicks's interests?
Debra Hicks has interest in Elearningfitness Traininglife Coaching, Elearning Fitness Training Life Coaching.
What skills is Debra Hicks known for?
Debra Hicks has skills like Training, Training Delivery, Blended Learning, Learning Management, Management Development, E Learning, Coaching, Employee Training, Management, Learning Management Systems, Organizational Development, Customer Service.
Who are Debra Hicks's colleagues?
Debra Hicks's colleagues are Jon-Paul Samuels, Declan Mcdonough.
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