I am a dynamic professional with 18+years of extensive experience in Agile Principles, Microsoft Servers, Cisco Networks & Voice, Cisco Wireless, service delivery, Risk Mitigation, Customer Services, Performance Monitoring & disaster recovery, also known for meticulous working & generating outstanding revenue growth. ★ An articulate and driven leader with high energy and an engaging personality.➤ WHERE CAN I ADD VALUE• Professional credibility in strategic planning, end-to-end management of Technology, Cisco Networks & IT Infrastructure (IPT/IPCC/Nice Recording/Network) globally with 100% process compliance.• Strong Business Acumen in global liaison & sustaining quality network services, forecasting the impact risks, spurring innovative ideas in a developing Agile Environment. • Proficient in Project Management functions like Project Life Cycle, including scope management, time/cost estimation, monitoring performance /KPIs, execution & monitoring till the handover.• Well versed in Network management & execution, checking integration, day-to-day traffic scrutiny, logical skills, negotiation, analytical and organizational skills.• Tenacious in people management skills coupled with professional competencies in mobilizing & managing resources.➤ KEY HIGHLIGHTS• Proven Excellence in increasing accuracy to about 99% by working with Service Availability Managers, contributing to service recovery & repair for the services, complying with internal systems & processes.• Technocrat with demonstrated success in escalating revenue every year by executing organizational shift to Agile & transitioning from Project/Deploy team to Operation’s team.• Successfully maintained the highest availability of Network, services & delivery by resolving faults & handling incidents effectively.• Outshined as the main SPOC for service delivery, executing ITIL-based service management & advocating Service Delivery & the Customer.