Debra Mccormick Email & Phone Number

Easton, Pa, Us

Since 1919, Victaulic products have been used in many of the world’s most prestigious landmarks, global environmental projects, infrastructure development, and mission critical services.Look inside many of the world’s most recognizable landmarks, and you will find Victaulic - the world leader in mechanical piping systems. Whether it’s joining the piping systems at the Hoover Dam that supplies water to 16 million people in the western United States every day or providing a fast installation solution at the Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there. We are expanding our salesforce on a global scale, and are always searching for dynamic, world-class sales talent. For more information, please visit our website at www.victaulic.com.

Center Valley, Pennsylvania, Us

Managed full lifecycle medical sales recruitment campaigns in a highly competitive market to include the following components: sourcing, screening, candidate identification, client presentation, and compensation negotiation. Conducted over 450 in-depth phone screens, and hired over 60 sales professionals throughout the country, including multiple top performers. Created customized sourcing initiatives, eliminating the inclusion of outside vendors into the recruitment process, resulting in a cost savings of over half a million dollars. Re-engineered company-wide standard operating procedures, including vendor management (selection, on-boarding, metrics/scorecards). Participated and contributed to employer branding initiatives, including the launch of a monthly candidate newsletter.

Manages full lifecycle recruitment activities in both high volume non-exempt and professional exempt level recruiting to include the following components: sourcing, screening, candidate identification, skills assessment, client presentation, interview coordination, compensation negotiation, and on-boarding. Develop and foster strong, consultative relationships over 70 business units, encompassing over 125 members of senior management. As a subject matter expert, consults with business unit leaders in the planning, approval, and implementation of staffing projections, recruitment strategies, and utilization goals to anticipate human capital needs. Utilizes niche area expertise to develop innovative recruitment strategies with senior management to pilot site-specific initiatives in an effort to support aggressive business growth. Tracks performance metrics, and provides weekly recruiting reports to senior leadership team.

Managed operational aspects of the Intake Specialist process, increasing overall production an average of 43% within an 8-week period. Effectively directed a diverse group of up to 37 Intake Specialists, which included staff development, coaching and mentoring, retention strategies through career pathing, and relationship building. Selected to oversee the offshore migration and implementation of the Intake Specialist process to Jamaica. Assessed, developed, and implemented operational procedures and processes to aid in the success of the migration. Transitioned to a Student Support Team Lead, co-managing up to 48 call center employees who handled approximately 1400 student requests daily. Implemented procedural changes to increase staff accountability, while encouraging an enjoyable work environment. Increased employee morale and team building by implementing rewards and recognition programs, encouraging team building activities, and fostering a positive work environment.

Orange, Ca, Us

Managed all daily operational and financial aspects of the branch, including accounts receivable on clientele. Hired approximately 600 associates on average in a twelve-month period. On-site manager at market’s largest client, staffing 100+ associates each month. Consistently ranked as one of the top three revenue-producing managers in the market. Processed weekly payroll for over 200 staffing associates. Encouraged business development by cold calling clients, skill marketing talent, and determining client needs through relationship building. Selected as Divisional Quality Leader for Branch operations. Administered workman’s compensation and unemployment claims. Counseled employees on work related issues, acting in accordance to state/federal employment laws. Continuously exceeded client expectations for customer satisfaction, ranking in the 85th percentile for three consecutive years. Branch consistently ranked in top 10% in country for highest gross margin dollars.

Atlanta, Ga, Us

Managed all daily operational and financial aspects of the branch. Increased branch hours by 44%, with an increase over budget of 142% by determining the needs of both the client and associate, and providing superior customer service. Contributed over $15,000 to the branch’s bottom line in permanent placements. Interviewed, evaluated, and hired 243 associates by developing and implementing recruiting strategies/plans. Exceeded forecasted sales and profit goals by over 132% by utilizing an effective price management program, including the negotiation of bill rates. Increased workforce by over 69% in five months. Managed/created associate recognition program. Participated in marketing promotions to ensure associate retention, client retention, and business growth.

Phoenix, Az, Us

Managed all operational aspects of program and call center, which handled an average of 500 customer requests daily, and retained a base of 11,000 students per year. Directed five program advisors, which included hiring, training, conducting performance reviews, and conflict resolution management. Created and supported department budget. Developed and produced course catalogs and newsletters, which were distributed to over 56,000 educators and school administrators. Managed database consisting of 23,000 records. Analyzed and created executive financial reports. Organized and attended focus groups and process improvement teams. Mediated student and University policy issues when necessary. Evaluated student transcripts for granting Institutional Recommendations to the Arizona Department of Education. Led training sessions for University staff.

Phoenix, Az, Us

Ensured quality control and consistency in departmental procedures, while creating solutions to customer concerns. Monitored class size activity, making the decision to add, split, or cancel courses. Handled approximately 150 customer requests daily in call center. Compiled and analyzed performance and financial figures monthly. Counseled an average of 500 educators and administrators monthly on the Arizona State Department of Education mandates for obtaining teacher certification. Organized and created a curriculum library for students, faculty, and staff. Established professional relationships with clientele, in order to promote and foster student retention. Processed daily cash batch. Voted and named Employee of the Month, by providing exemplary customer service in a fast-paced environment. Required utilization of self-motivation, excellent organization and problem solving skills, customer service orientation, and careful attention to details.