Debra Padula Email & Phone Number

New York, New York, United States

New York, New York, United States

Founded in 2015, Alloy was built to help connect banks and fintechs to more sources of KYC, KYB, AML, and other identity, fraud, and compliance data. The idea was simple — the more data you have to make a decision, the more confident you’ll be in that decision.* Developed expertise in Alloy's decision engine and API, facilitating seamless customer onboarding for financial institutions* Managed end-to-end implementation processes, collaborating cross-functionally with Sales, Solution Architects, and Product Managers to troubleshoot challenges* Provided strategic insight for implementation efforts, aligning customer goals with product capabilities and banking regulations in the commercial banking sector* Worked closely with Alloy's data integration partners to develop front-end solutions for digital and in-branch onboarding* Served as the primary technical liaison for implementation projects, effectively communicating with customers, internal teams, and partners* Conducted back testing to adjust thresholds based on customer risk tolerance levels, ensuring optimal outcomes* Handled data source credentialing for resold and hosted services, ensuring compliance with regulatory requirements* Ensured thorough testing of configurations, integrations, and customizations before deployment* Owned problem resolution throughout implementations, demonstrating a passion for building scalable solutions* Managed project timelines and risks, establishing RAG reporting and maintaining clear communication* Demonstrated exceptional organizational skills, managing multiple projects simultaneously while streamlining processes for efficiency and accuracy

New York, New York, United States

The DailyPay financial platform was founded in 2015 with a mission to build a new financial system that works for everyone and rewrite the invisible rules of money. DailyPay focuses on financial inclusion and equity, enabling millions of American workers the ability to access their earned pay as they earn it.* Developed expertise in DailyPay's suite of SaaS products, facilitating real-time access to earned wages* Demonstrated proficiency in APIs and data integration across multiple payroll and TMS systems* Managed end-to-end implementation processes, from sales handover to post-implementation transition, across various industries including QSRs, home healthcare, and security services* Acted as the primary technical liaison for SME implementation projects, fostering collaboration between partner and internal resources* Successfully addressed implementation challenges through proactive troubleshooting and cross-functional collaboration* Implemented RAG reporting and maintained weekly touch base calls with partners to ensure project progress* Consistently exceeded quarterly KPIs, achieving a CSAT score average of 5 out of 5* Cultivated a positive and collaborative team environment, driving productivity and camaraderie

Jersey City, Nj

Founded in 2006, Zift Solutions helps channel leaders deliver an unparalleled partner experience and capture more revenue with fully integrated tools, expertise, services and support. Zift is focused on enhancing channel partner program productivity and profitability by automating marketing, sales and operational processes. Over the last decade, the company has grown organically and via mergers and acquisition. Zift now employs over 200 people worldwide, with offices across the US, UK, Europe and Asia-Pacific regions.In my role as Senior Business Analyst, I implemented an Enterprise Channel Management (ECM) solution by assessing the client's current channel sales model and partner program requirements. This included:* Developing and executing an implementation strategy for client ECM solution* Partnering with stakeholders to define, document and communicate project scope and requirement* Ensuring all milestones were met removing obstacles that impeded progress* Performing gap analysis and document business process flows, presenting recommendations* Managing communication strategy from configuration through development* Collaborating with QA team to customize scripts to test system functionality* Coordinating and executing User Acceptance Testing

New York, Ny

Net@Work combines technology and business expertise with exceptional care and communications to build long-term, trusted relationships.At Net@Work I was a certified Sage CRM Implementation Consultant responsible for complete delivery of Sage CRM systems, including integration with Sage ERP systems, for companies in various industries, from project kick-off through post-Go Live support. Duties included:* Led multiple projects at various stages of project cycle* Created and managed project plans, change orders and reports* Recognized by key customers for timely and effective issue resolution* Secured new customers based on existing customer referrals* Conducted monthly check-in process and assessment for post implementation customers

New York, Ny

GBS Europa GmbH is a leading vendor of solutions and services in the fields of messaging security and workflow for the HCL and Microsoft collaboration platforms. Over 5,000 customers and more than 4 million users worldwide trust in GBS expertise. The company operates in Europe, North America & Asia.Developed centralized support operation for multiple product lines across North America, acting as liaison to global organization, reporting directly to COO. Improved productivity by highlighting deficiencies and recommending changes in tools, training, and processes. Facilitated customer resolution for escalated calls and engaged the necessary technical resources.* Deployed and customized a unified customer relationship management system* Customized ticket management system to meet the requirements of the support organization, improving the tools and optimizing the related processes* Implemented processes for consistent client support and follow-up* Improved initial response time, time spent and time to close on all tickets

New York, Ny

Established Relavis Support Center while managing support for all Relavis Customer Relationship Management (CRM) products. Effectively supervised a staff of up to ten technical support specialists. Maintained and implemented best practices in the customer care arena. Developed service level agreements and managed service level compliance. • Supported 500 customers and 50 business partners worldwide and internal staff of 60 consisting of global organizations and small-to-medium businesses covering manufacturing, financial services, high-tech, pharmaceutical, transportation, and consumer products industries• Advanced and implemented all support center policies and procedures, including ticket tracking, escalation, and associated IBM Lotus Notes databases to automate support operation, including web-based self-service• Supported professional services consulting division in advisory capacity to resolve complex technical project issues, met project deadlines, and stayed under budget constraints• Attained indirect revenue targets by routing consulting and training leads to professional services team.• Consistently achieved high customer satisfaction ratings resulting in 90% maintenance renewal rate

New York, Ny

Organized and led business requirements sessions, catering towards customer’s customization needs. Directed joint customer/MFJ project teams to ensure that all projects were completed on time and within set budgets. Dealt with customer expectations, project risk, issue resolution, and change control. Executed product customizations in accordance with customer’s specifications using Lotus Domino development language and tools. • Selected as advisory project management lead for strategic accounts that were in jeopardy of being lost due to poorly managed implementations. Consistently enabled teams to ultimately deliver outstanding projects on time, gain customer buy-in and secure their loyalty• Created project management database and quality assurance system to efficiently organize project requirements and assigned tasks, time sheets, manage change control, and document design modifications and configuration

B.A., Conservation (Natural Resources), Political Science

Certificate, Computer Programming

Activities and Societies: COBOL, RPG II, Assembler, JCL