Lead a team of software developers in system design, enhancement, and sustainment of a complex integrated systems. Guide and grow team members in full cycle software development including requirements analysis, design, coding, test planning, unit-testing, systems integration testing, user acceptance testing, and defining release documentation, deployment instructions, change control / system design artifacts, technical and end user training. Identify and work through complex technical, project, and resource challengesUtilize Agile methodologies, processes, and practices to effectively reduce risk and deliver quality throughout the software development lifecycle with focus on full systems thinking . Collaborate and influence cross-functional teams, across customer organizations, and with various levels of management.Design, configure, test, and maintain enterprise work and asset management systems using standard toolsets including XML, Oracle SQL Developer, Eclipse, and application design. Develop and deploy system modifications including design and implementation of workflows, automation,, and XML coding. Develop Oracle SQL queries for data analysis, stored procedures, dashboards, and KPIs. Develop testing strategies and document outcomes. Perform software quality testing including test script generation, troubleshooting, and monitoring application availability and performance. Maintain system configuration documentation that details system configuration and modifications to the baseline product. Develop training plans, student guides, and train end users. Provide peer-to-peer technical training on software functionality and environment customizations to team members. Perform peer reviews and provide feedback to ensure technical solutions meet customer requirements and design standards.

Actively elicited requirements and developed functional and technical documentation for Maximo system configuration and design in collaboration with business customers and technical teams. Executed software quality testing, developed standard processes aimed to increase efficiencies, utilized SharePoint to maintain project artifacts. Developed MSSQL and Oracle SQL database queries including data analysis and export for external systems. Collaborated and communicated with internal and external stakeholders in virtual and face-to-face environments to provide exceptional project management and leadership.Key Accomplishments: • Developed policy and directed the implementation of measures created to protect sensitive client information, including client systems access data. • Spearheaded the implementation of a documentation system for software configurations, and the creation of a structured checklist to ensure client solutions are efficiently implemented. • Reduced UAT and Production defect reporting by 25% by developing a standardized QA test plan and test scripts.

Contracted out to the US Air Force.Developed and deployed Maximo system modifications including workflows, escalations, and system XML coding. Executed SQL database administration including data analysis, triggers, and data export for external systems. Evaluated system requirements and products, and provided recommendations for hardware/software procurement. Customized and tested enterprise software using multiple tools including XML and SQL. Facilitated Change Control Board and Technical Interchange meetings for system design. Key Accomplishments:• Increased efficiencies in solution development, application customization, configuration and implementation.• Excelled in providing project management leadership during all phases of project to ensure client satisfaction.• Recognized for outstanding support on software upgrade project, providing solutions to streamline processes, and for increasing efficiencies in solution development.

Contracted out to the US Air Force. Developed and deployed Maximo system modifications including workflows, escalations, and system XML coding. Executed SQL database administration including data analysis, triggers, and data export for external systems. Evaluated system requirements and products, and provided recommendations for hardware/software procurement. Customized and tested enterprise software using multiple tools including XML and SQL. Facilitated Change Control Board and Technical Interchange meetings for system design. Key Accomplishments:• Increased efficiencies in solution development, application customization, configuration and implementation.• Excelled in providing project management leadership during all phases of project to ensure client satisfaction.• Recognized for outstanding support on software upgrade project, providing solutions to streamline processes, and for increasing efficiencies in solution development.

Actively developed functional and technical documentation for system configuration and design in collaboration with business customers and technical teams. Created project plans, sourced necessary resources, and oversaw the coordination of tasks to ensure all deliverables were met on time and within scope. Executed business analysis, facilitated meetings, and developed key training plans for custom software solutions.Key Accomplishments:• Identified areas for improvement within existing processes, and developed new value-added processes focused on increasing efficiencies.

Contributed expertise on challenging projects involving the expansion of IT service management and modeling systems requirements, and developed metrics to ensure success of project deliverables. Delivered classroom and remote training on enterprise IT service management software. Operated as the Contract Technical Manager for printer contracts which supported 8000+ user base.Key Accomplishments:• Served as Team Lead during redesign of Information Management / CIO website and received an “Appreciation Award” and “Leadership Award” for outstanding contributions.• Honored with the “Teamwork Award” for contributions to testing, developing training materials, and executing training for the Enterprise Asset and Service Management tool implementation.• Subject Matter Expert (SME) for Lean Six Sigma enterprise printing cost reduction project; established zones for efficient placement of resources which realized a 30% reduction in printer hardware and maintenance costs, saving $332K over a 2-year period.

Recruited to perform various administrative tasks within the IT procurement and inventory management unit; maintained records and performed database updates containing software licensing, warranty, and maintenance agreement data. Verified software purchases with licensing information; identified and documented discrepancies. Collaborated with Software Administrator to reduce backlog and aid in defining requirements for enterprise IT service management software tool configuration. Key Achievements: * Researched and validated 5,000+ software applications for software discovery tool baseline.* Generated research process for evaluating newly detected software found in the enterprise environment. * Commended for taking initiative to develop metrics to illustrate progress on the software discovery tool baseline project.* Actively participated in requirements development, performed production and deployment testing of enterprise IT service management software.