Dennis Brewer Email & Phone Number

500 W. Main St, Louisville, Ky 40202

Digital Technology Business Consultant and Agile Product Owner for the MyHumana member portal. My duties include working with Business Customers Lines of Business and the Business Relationship Owner in order to craft User Stories for the Agile PM Process. I work on a daily basis with the Delivery Team and Scrum Master to tracking the Sprint progress and address any questions or blockers that may arise.Agile Product Owner for the MyHumana portal in the Integrated Digital Experience (IDE) project that will totally transform the user web interaction to a more personal and pointed experience.

Lexington, Kentucky

Project Management seeking PMI certification by taking required courses, leading teams in projects and utilizing the PM knowledge base. I have led or participated in various project implementations providing Customer Relationship Management and Data Warehousing solutions. I have demonstrated success in managing the full project lifecycles, which have resulted in savings and/or efficiencies. I possess an understanding of how to utilize technology in order to deliver enterprise solutions that meet requirements of business.

Lexington, Kentucky

Managed career change from field service repair to field service IT development and support. Took control of the Printing Systems Division Quality Service Activity Reporting application the field technicians use to report Call Management activity including customer, billing, hours and parts information. I managed application design and development from business requirements and customer/client new business offerings. Other duties included maintaining application control and audit posture for ASCA guidelines, report gathering for trend analysis and data integrity.

Louisville, Kentucky Area

Responsible for maintenance and preventive maintenance on a broad range of product sets in a variety of customer settings. Other responsibilities included customer relationship building to understand needs, expectations and future growth potential. Other duties would include sales of hardware, maintenance agreements and supplies. Recognized with team award and raising customer satisfaction on my product set above the national average. Chosen as a Top Gun to participate in a temporary National Level II Technical Support role. Responsibility included assisting field technicians with product support on complex problems, parts support, engineering changes and working with Product Design Engineers and Service Planning representatives regarding feedback and break/fix trends in efforts to improve product uptime and profitability. Excelled in a District Staff position managing customer product, install, and program rollouts. I took ownership in leading the District to assist the Division in obtaining ISO9000 registration. Responsible for training peer and management awareness, focused on strategy regarding process controls and audit readiness. Maintained mock audits, control books, and assisted lead auditors during internal IBM and external BVQI audits. Division registration was successfully achieved and maintained.

Lexington, Kentucky Area

Responsible for maintenance and preventive maintenance on a focused product set dealing with line matrix and thermal transfer printing products around bar code technologies in a variety of customer settings. Other responsibilities included customer relationship building to understand needs, expectations and future growth potential. Other duties would include sales of hardware, maintenance agreements and supplies.

Associate, Electronic Engineering Technology

General Studies, Math, Sciences

Activities and Societies: Baseball; Explorers Club, Beta Club