Debra A. Stitt Email & Phone Number

Customer Success | Sales Operations | Customer Relationship Builder | CRM Expert | BACustomer Care Professional dedicated to building long-term relationships by exceeding customer's expectations.Commitment to Customer Excellence | Efficiency ExpertEmail: deb.stitt@comcast.netMulti-faceted, efficient, and reliable professional with 10+ years of experience supporting customer needs and expectations with a demonstrated history of working in the computer software industry. Strong professional skilled in client relations, account management, and project management. Excellent interpersonal, phone, and digital communication skills.Creative problem solver who has consistently completed projects on time and within budget. Proficient in CRM applications and design programs. Conducted customer satisfaction surveys and recommended product enhancements which were then adopted.Core Competencies:*Data Mining Expertise*CRM*Detailed Oriented*ERP*Microsoft Office Suite*Results Driven*Recurring Revenue Programs*Strong Leadership and Management Skills*SaaSCareer Accomplishments:*Orchestrated an in-house training facility which reduced operating costs by 50%.*Streamlined technical support tickets through partner network cutting down on outstanding product issues and increased communications.*Implemented new customer facing transactional documentation to increase product understanding, transparency and reduced outstanding payments from 180+ to Net 30 days within 90 days.*Launched an online customer portal for automating parts orders, RMA requests, support tickets and a knowledge-based self-help.*Designed and implemented a company-wide SaaS ERP/CRM system which replaced many disconnected older client applications improving customer and employee satisfaction.

Listed skills include Management, Sales Operations, Salesforce.Com, Crm, and 13 others.