Chief Operating Officer - Specialty Lines
Harrisonburg, Virginia
Chief Operating Officer – Specialty (2015 – 2024)• Launched eight specialty insurance programs in 9 years, producing inception to date $350 million DWP• Launched low-cost technology platforms to meet needs of division (AppSheet for claims management, underwriting referrals, and audit processes; DOMO for reporting) • Implemented processes for oversight, financial reporting, new program due diligence, complaint handling, and reinsurance• Ensured organizational alignment of goals… Show more Chief Operating Officer – Specialty (2015 – 2024)• Launched eight specialty insurance programs in 9 years, producing inception to date $350 million DWP• Launched low-cost technology platforms to meet needs of division (AppSheet for claims management, underwriting referrals, and audit processes; DOMO for reporting) • Implemented processes for oversight, financial reporting, new program due diligence, complaint handling, and reinsurance• Ensured organizational alignment of goals and strategies with the abilities and values of our team and program partners through regular communications, transparency in reporting, and performance management Vice President – Support Services (2010 – 2015)• Responsible for human resources, agency administration, operational support, internet marketing activities, and enterprise-wide projectsVice President of Marketing (2008 – 2010)• Responsible for the sales production of approximately 100 independent agents - $35 Million annual revenue• Shared responsibility for the development of new products, pricing analysis, and associated systems developmentAdministrative Manager (2001 – 2008)• Managed network infrastructure, enterprise reporting, and project management processes to ensure the effective achievement of corporate objectives• Developed staffing models, development plans, compensation and benefit programs, executive compensation, and performance management methods to ensure organizational effectivenessRoles in Corporate Governance, in addition to above positions (2001 – 2024) • Held Assistant Corporate Secretary and Corporate Secretary role • Led the project to convert from mutual assessment company to mutual company • Led the project to convert to mutual holding company structure• Launched new subsidiary after working with Virginia legislature to enact legislation allowing for a domestic surplus lines insurance company• Expanded eligibility to write insurance nationally through two insurance carriers Show less