Philip Hayes Email & Phone Number

Drammen, Viken, Norway

Oslo, Norway

Independent insurance & claims consultancy working with companies and leaders in the insurance, reinsurance, legacy & run-off and insurtech sectors, helping to solve problems, deliver solutions and improve performance.Claims portfolio management, audit and claims review, settlement negotiation, dispute resolution. Interim and fractional management and leadership. Bringing a wealth of expertise and experience in managing and developing teams of leaders and specialists, providing guidance, inspiration and engagement.Local representation, helping companies develop and execute strategy, facilitating and supporting business development in Norway and across the Nordic region. Mentoring. Professional development through expert guidance and advice.Extensive collaboration with a powerful network of leading practitioners, innovators and insurtech companies. Camelot Expert.

The Camelot Network - Creating connections, releasing potential.Camelot's lead expert and consultant for claims management, insurance, reinsurance and insurtech in Norway and the Nordics, offering advice and perspective to companies looking to explore and develop their interests in the region and providing local support, representation and know-how.Camelot are a network of independent consultants who are ex-C-Suite Execs and Senior Managers who have all been there and done it in in leading Insurance and Financial Services organisations. We have formed a strong and diverse network to provide help and services to each other - and importantly to companies who would benefit from our expert assistance.

Management and oversight of DARAG's run-off portfolios in Norway and Denmark.Claims and TPA management, working with claims adjusters, lawyers and specialists to achieve resolution and best outcomes. Claims reviews and portfolio audits. Providing management with analysis, statistical information and regular updates as to the portfolios’ performance. Working closely with other functions in London and Hamburg, including actuaries, risk & compliance, M&A and executive leadership. Supported business development and acquisition.Representing DARAG across the Nordic region.

Oslo, Norway

Led the start-up and strategic development of Cunningham Lindsey’s operation in Norway, providing TPA, loss adjusting and claims services to Nordic and international clients. Built and led a team of Property & Liability claim specialists, managing deployment across long-term projects and independent engagements, achieving high customer satisfaction.Following acquisition of NLA in August 2019, took role of COO & Head of Claims leading a team of 26 claim specialists.

Oslo, Norway

Strategic, operational and P&L responsibility for highly successful boutique claims services firm.Managed teams of around 25 lawyers, claims experts and administrative staff specialising in Personal Injury, Workers Compensation, Liability, Professional Indemnity, Property, Recovery and EU Green Card & 4th Directive motor claims. Consultancy management achieving high utilisation across a portfolio of established customer relationships, long-term projects, new opportunities and stand-alone engagements.Legacy portfolio and run-off specialist, managing books for Norwegian and overseas clients. Head of administration for Advokatfirmaet Riisa & Co.; restructured internal processes.

Oslo, Norway

Established Codan’s Commercial Lines claims operation, insourced >95% of claims in two years.Led the Large & Special Claims department and the Commercial Motor team. In 2014, promoted internally to lead the RSA Scandinavia Marine & Cargo Claims Division, managing 25 specialists in claims teams in Bergen, Copenhagen, Gothenburg and Stockholm.Managed portfolio reserves, IBNR and technical provisions in collaboration with actuaries. Led the successful negotiation and resolution of complex local and cross-border coverage issues. Extensive engagement in cross-functional initiatives, product development and business tenders.Managed a range of legacy, run-off and acquired accounts; structured and delivered the successful finalisation of portfolios including the negotiation and resolution of complex contractual issues and commutations. Member of RSA Global Claims Network & RSA Scandinavia Large & Complex Claims leader team.

Oslo, Norway

Head of Vital Skade claims platform, managing four team leaders & 30 claims handlers in all lines of general non-marine insurance. Responsible for the overall technical, administrative and strategic performance of the platform.Development & implementation of claims handling, reporting and control processes.

Oslo, Norway

Head of the Nordic & Asia Pacific Business Unit. P&L, strategy, resource management, customer relations and sales.Leading three teams of IT consultants, business analysts and developers based in Oslo, Stockholm and Copenhagen and deployed at customer sites worldwide delivering SICS, a market leading integrated reinsurance administration software solution.Managed client conversion, integration, migration and implementation projects in Europe, Australia and Singapore. Business process review, change management, claims process analysis.Senior business analyst primarily specialising in policy administration, underwriting, claims and management reporting.

Oslo, Norway

Responsible for all claims handling and claims portfolio management in Oslo Re.Managed the successful run-off and profitable negotiation of complex claims settlements and commutations with global insurers, brokers, Lloyd’s and Equitas. Portfolios included major and catastrophe claims, class action liability, asbestosis and others. Regular panellist and contributor at international conferences (Asbestos, Reinsurance Claims Law).With Storebrand International, built and managed the Excess of Loss Claims Department, maintaining long-term and successful collaboration with brokers and companies in London and international reinsurance markets.

London, United Kingdom

Claims broker at Lloyd's brokers dealing with all classes of London Market Excess and international Reinsurance.