Responsible for end to end service delivery monitoring and proactive intervention to deliver 24x7 customer service level support of Dell Technologies products to customers worldwide.• Team of ~200 people located across 8 different countries• Key operational functions include service delivery monitoring & proactive alerting; service delivery backlog resolution & cycle time attainment; customer escalation triage; business resiliency planning, crisis management & disaster recovery• Driving transformational change through the digitisation & automation of existing and new processes leveraging new technologies (Pega & Celonis), data science, machine learning and process mining to deliver a predictive exception-based action operational center• Creating a learning work environment where our team members can develop and grow their careers

EMEA Command Center Director with responsibility for end to end service delivery monitoring and proactive intervention to deliver 24x7 customer service level support of Dell Technologies products in the EMEA region

Global Supply Chain Operations Order Management – Program Manager reporting to the Vice-President of Global Supply Chain Operations with responsibility for global order management focusing on overdue customer orders, analytics and process improvement.• Implementation of proactive forecast modelling and analytics to identify potential customer impacting supply chain issues and prevent impact to the customer

Executive Assistant to the Vice-President of Global Supply Chain Operations• Enabled the new global operations function, establishing key business measures and review structure• Strategic planning and resulting annual Hoshin operational plans

Operations Senior Manager for EMEA / Asia Supply Chain Fulfillment – Reporting to the Vice-President of EMEA /Asia ODM Supply Chain Operations as the operational project lead in the start-up of the Asia ODM based manufacturing supply chain for the EMEA region

Manufacturing Engineering Manager EMF3 (Limerick, Ireland) (Sept 2005 – June 2008)Reporting to the Vice-President of EMEA Operations with responsibility for the utilisation and operational performance of the Dell Limerick manufacturing facility, maintenance department, change management and product test engineering

Manufacturing Excellence Manager (LEAN and Process Improvement) (March 2004 – Sept 2005)Reporting to the Vice-President of EMEA Operations with responsibility for capacity management, productivity improvement including the training and development of the direct labour manufacturing workforce

EMEA Operations Manager – Desktop / Notebook Manufacture & Fulfillment – reporting to the Vice-President of EMEA Operations with leadership responsibility for 700+ team members to manufacture and fulfillment of both desktop & notebook product lines, servicing EMEA based customers