Declan Mullaney Email & Phone Number

Spain

Spain

Spain

Spain

Ireland

Leading a team of Project managers, responsible for the delivery of multiple programs.

Ireland

• Manage the business and global operational activities of large-scale international programs that are active in multiple countries covering the Americas, Europe, Asia Pacific and Africa.
• Ensure that the program deliverables are produced at appropriate levels of quality, on time, within budget and are in accordance with the program goals.
• Manage program schedules and changes; determine their impact and address customer support requests with the required resource allocation.
• Manage communications with all stakeholders and delivery weekly status reports to both stakeholders and senior management.

Málaga Area, Spain

• Project Managed the development and implementation of an Online Reputation Management tool for SME's in the Tourism Sector
• Developed and implemented strategies for the inclusion of ORM within organisations plus developed workflows, timelines/deadlines and communication standards
• Project Managed strategic lifecycles of online management tools for the tourism sector from inception to market launch, managing internal/external teams of developers
• Provided workshops on how to monitor and manage online reputation for organisations.
• Developed and executed a modular e-Commerce program to help tourism centered SME’s increase their competitive advantage by improving their online presence.
• Coordinated the implementation of technological solutions within the SME’s and the provision of training on their usage.

Málaga Area, Spain

• Project managed the construction of regional sites for each major destination in Spain under the umbrella of the Hoteles.es brand using HTML and Coldfusion including reservations panels linked to a reservations engine
• Responsible for a multi-disciplinary team of four ensuring clarity of goals for the team with focus on avoiding bottlenecks through awareness of interdependencies and transparency of targets and progress
• Coordinated with development teams to ensure new versions were incorporated and feeds produced in liaison with the Contracts Department; this allowed contracts to be signed off with minimum lag before work began
• Conducted analyses to ensure the strict adherence of both accessibility and usability standards having devised a checklist of elements and numerous functionality tests which consistently speeded up time to “go live”
• Maintained a close working relationship with the Contracts Department and external hotel providers to guarantee the inclusion of new hotel XML feeds

Málaga Area, Spain

• Total Account Management from meeting clients to assess their needs and gather requirements before creating proposals for solutions (in liaison with the Project Manager) prior to customer presentation
• Upon sign off I worked with main developers to create the site in HTML and Coldfusion, involved with some hands on HTML and Photoshop tasks, managing Change Requests/documentation through to hand over
• Trained clients at both technical and functional levels; ensuring a level of comfort with the final product
• Received numerous recommendations for positive attitude, commitment and outstanding customer care
• Sites were built using HTML and Coldfusion

Mbs, E-Commerce

Thesis: Value based adoption of Quick Response (QR) Codes

Bsc, Information Technology For Business