Carol Decoene Email & Phone Number

San Diego, Ca, Us

Developed and executed a comprehensive sales onboarding program for SaaS company to reduce ramp time by 80% and increase revenue. Tailored the program through needs assessments and collaboration with sales leadership. Partnered with SMEs to create a range of training content, including e-learning modules and workshops, enhancing product knowledge and value-based selling techniques. Aligned training with business goals and consistently refining the program based on data-driven insights to increase leadership satisfaction.

Facilitated live and multilingual onboarding workshops to enhance product expertise and drive adoption for Fortune 500 professionals. Created comprehensive learning materials, including user guides and video tutorials, to support the revenue team and customers. Built internal enablement program including coaching and training workshops that improved product confidence levels among revenue teams, contributing to a 20% revenue increase.

Remote

Established the Learning & Development department from the ground up, designing a comprehensive onboarding program that blended e-learning, live workshops, and 1:1 coaching to improve new hire retention. Led cohorts of 350 learners, leveraging data insights to optimize content and increase completion rates. Managed a team of Learning Assistants and collaborated with instructional designers to enhance e-learning content, accelerating employee time-to-productivity by 43% and scaling retention by 66%.

Greater New York City Area

Led the successful execution of 96 digital leadership programs across 32 cities, managing client relationships and driving expansion opportunities with Fortune 500 stakeholders. Facilitated workshops for 25-100 attendees, improving job confidence scores by 167%. Partnered with the L&D director to design impactful programs and ensure client satisfaction, while traveling internationally to deliver training and foster long-term client engagement.

New York, New York

Managed the asset management team, overseeing daily risk assessments for over 100 accounts and making strategic decisions to drive revenue growth. Strengthened relationships with 15+ bilingual agencies nationwide, expanding the partnership portfolio by 80% and streamlining contracting and onboarding processes.

Newton, Massachusetts

Provided daily support to over 50 clients, handling product inquiries and managing requests efficiently. Assisted sales consultants with market research, prioritization management, and various administrative tasks. Developed and implemented a new company-wide organizational procedure to detect inventory discrepancies, significantly improving stock data accuracy and operational efficiency.

São Paulo Area, Brazil

Supported various departments, including sales, marketing, finance, and C-Suite, while managing end-to-end event operations across São Paulo. Oversaw international communications and copyedited content for English, French, and Portuguese website versions. Conducted market research to enhance target engagement and advised on C-Suite presentations.Served as remote consultant for team following internship.

Greater Boston Area

Developed and delivered presentations at on-campus events to encourage students to pursue cultural immersion experiences. Successfully increased study abroad participation by 10% through motivational outreach and engagement strategies.

Greater Boston Area

Facilitated communication between Francophone countries and headquarters, and led security strategies for five country offices. Managed travel logistics for executives and calculated time sheets for payroll, ensuring smooth operations and efficient support for international and HQ teams.

New York

Pitched, wrote, and published up to 5 online and print articles daily for luxury lifestyle media publication in New York, Miami, San Francisco, and Los Angeles markets. Copy-edited and transcribed cover stories and interviews with celebrities and VIPs. Represented Haute Living brand in New York City events

Bachelor Of Arts (B.A.), International Relations And Affairs

Activities and Societies: Northeastern Study Abroad Ambassador

Education record

Activities and Societies: College Counselling Office Advisor5-Month Northeastern Study Abroad Program

Education record

1 month exchange program via Northeastern

Education record

Activities and Societies: Junior Varsity Basketball Team Track Team: 400m, 200, 100m, 400m Hurdles, High Jump Division III National.

International Relations And Affairs

Activities and Societies: Visiting Student Representative in the Student GovernmentNortheastern 5-Month Study Abroad Program