Dwan Edwards Email & Phone Number

Arlington, Virginia, United States

● High-level customer service/administrative supportive experience expanding culturally in accurately and sufficiently addressing customers 50% response time rating.● Sufficiently helped customers navigate and bottom-line self-efficiency transitional phase to migrate customers to an online application platform.● Reviewed and submitted business permit Accela applications.

Arlington, Virginia, United States

• Remote/On-site support troubleshooting issues and escalating to next level if unable to resolve.• Responsible for executing pre-determined requests from end-user.• Deskside Support performs a variety of computer systems administration and support tasks Examples for both may include: analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for entire organization.• Strategic decision making in diagnosis and resolution of computer hardware and software problems.• Solve computer workstation problems following established policies and procedures.• Maintain documentation records to log and track problems and resolutions.• Consistently provide basic IT-related troubleshooting peripheral equipment issue and end-user support.• Solve IT-related issues and execute predefined requests per established policies and procedures.• Leverage tools and processes in place to quickly and effectively resolve end-user questions or issues.• Participate actively in the Help Desk call center queue and consistently meet call center metrics.• Establish and maintain effective professional working relationship with organization assigned to support.

Lexington, Kentucky, United States

• Performed weekly impactful lesson plans, daily recordkeeping/bookkeeping, and participated in collaborative team meetings for practical team structure.• Provides educational remedial services to at-risk students in school district, fostering a passion for a high level of patience working with children of all backgrounds, origins, cultures, and abilities.• Touching impact across district of over 30,000 student population, impacting various levels of children's behaviors, cognitive, nurture, and circumstances.• Identify student performance levels, reporting to proper authorities, ultimately protecting over 12% children and promoting crisis prevention.

Arlington, Virginia, United States

• Participated in special initiative, meeting, and planning; monitored team contract activities and workshops for over 38 teachers.• Facilitated lesson plans on Blackboard Management and Schooltalk, communicating important school-wide messages with 45% utilization rate.• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.• Managed point tabulation inquiries resulting in a 50% student and parent involvement; utilized Excel and Access to manage 900 records.• Incorporated multiple types of teaching strategies into classroom.• Evaluated and revised lesson plans and course content to achieve student-centered learning.