Debra Edwards Email & Phone Number

Washington, District Of Columbia, United States

Provided consultation services to the Civil Rights Directorate (CRD) workforce, and other federal clients in the area of ADR.Developed and implemented internal CRD ADR policies and procedures.Evaluated the outcome and recommended to the Assistant Director official changes in policy or improvements for effective delivery of services to ADR clients.Initiated, drafted, and recommended ADR policies and standard operating procedures for all stakeholders. Prepared operating procedures, agency policies, and office instructions. Identified deficient subject areas that would benefit from additional guidance, and plans, schedules, and provides necessary guidance.Participated in the development of policy as a CRD representative on special interagency task groups and developing position papers relating to various ADR issues.Provided training and guidance to field personnel on CG's ADR program, processing and using ADR techniques.

Los Angeles Metropolitan Area

Analyzed complex federal sector discrimination complaint cases that allege violations of EEO laws and regulations that are based on race, color, sex, (to include sexual orientation, pregnancy and gender identity), national origin, religion, age, disability, or genetic information for seven states. Conducted interviews of all parties involved in the complaint. EEO counseling and conflict coaching. Trend analysis and reporting. Prepare Documentation (letters, summary reports) per case. Complaint tracking. Management of electronic files (cases). Cases were reviewed and processed in thirty (30) days. Maintained confidentiality, neutrality and fairness for all throughout the processes. Planned and implemented EEO training for management/supervisory personnel for 43 regional offices in Alaska, Hawaii, California, Washington, Nevada, Oregon and Idaho, that accentuates both, Conflict Coaching and Diversity and Inclusion training (550+ attendees)-5/4-5/29/2020 via Skype for Business.

Washington D.C. Metro Area

Services provided but not limited to the following: Provide conflict coaching. Conduct pre-mediation/pre-facilitation interviews. Monitor electronic files. Facilitate settlement agreements. Plan and implement ADR training for the Agency. Team Building and Organizational Climate Assessments for the Agency.

Greater Los Angeles Area

Training and internship as a Mediator in employee to employee and employer to employer disputes involving age, disability, gender, sexual harassment, pregnancy, equal compensation, religion and national origin discrimination.

Los Angeles, Ca

Training and alternative dispute resolution services provided for small claims court. Conflict resolution for landlord/tenant and community dispute resolutions. Facilitator for the Sixth Annual African American and Latino Conference held at University of California, .Facilitated roundtable discussions to bridge the cultural divide among African Americans and Latinos. Participants included high school and college students, clergy, law enforcement, community leaders and county and city leading officials. Confidently implementing the art of communication and the use of negotiation, positional bargaining and collaborative problem solving to acquire insight into the strategic management of the tension between dual and multi-party disputes.

Santa Ana, Ca

Mediation for small claims court and civil harassment cases. Facilitating dialogue in landlord/ tenant issues, unlawful detainers, breach of contract disputes with dual and multi-party groups for the Central Justice Center (Santa Ana), Harbor Justice Center(s), (Laguna Hills Facility and the Newport Beach Facility). Preparation of stipulation orders. Employment of de-escalation techniques via empathy, trust and fair and equal treatment, thereby effectively communicating sensitivity while remaining neutral and in control. Also, reframing poor language and keeping matters confidential. Brain storming and collaboration for problem solving and closure. Using intangible interests to overcome impasse. Managing of emotions. Adherence to ethical standards, legal and public policies.

Davis, Ca

Plan and implement curriculum for seminars and workshops. Train mental health professionals, social workers and allied health professional to better assist the populations they serve with a culturally pluralistic perspective, Conduct seminars and workshops that include: Goal-setting, Self-Esteem., Parenting, Time Management, Personal Wealth Building, Healthy Relationships and Conflict Resolution.

Los Angeles, Ca

Academic and vocational career planning and coaching for Native American participants. Mentoring. Conduct seminars and workshops for conflict management, goal setting, parenting, self-esteem, healthy relationships, Career Day and Internship/Externship planning. Heavy documentation, quarterly and annual reports. Tutoring and community outreach. Testing and assessment for academic proficiency and career placement. Scholarship and grant matching. Supervision of Program Assistants as well as dispute resolution with employee to employee relationships, employee to participant relationships and participant to policy and procedural issues.

Los Angeles, Ca

Externship as a neutral in small claims court, limited and unlimited jurisdiction Courts. Mediation and facilitation for property and casualty matters, landlord/tenant issues. Daily application of advanced mediation techniques, strategies and tactical choices to resolve disputes proficiently for numerous cases. Skillful use of the art of apology for conflict resolution and the reestablishing and maintenance of relationships. Preparation of stipulation orders as appropriate. Serviced the following Courthouses as a Neutral: Beverly Hills, Malibu, Santa Monica, and Torrance.

Irvine, Ca

Served as an Extern Ombudsman for the campus community after received academic preparation as apart of my masters program at Pepperdine University in the “Selected Issues in Dispute Resolution, Ombuds,”class and my certification with the International Ombudsman Association. On-site training included: office procedures, university policies and guidelines, university structure/political climate, casework procedures on/off campus referral agencies and various state and federal laws that pertain to mediation and Ombudsman’s work as well as the areas of International Ombudsman Association Standards of Practice, Code of Ethics and its Declaration of Best Practices. As an Ombudsman extern, I was required to listen to a person’s complaint, help them to identify their underlying concerns and explore the options available to resolve the dispute. I served two rounds of externship at UCI.

Los Angeles, Ca

Downey, Ca

Supervised juveniles in custody. Planned daily activities to include school schedule, court appearances, recreation, visitation, health and dental visits, as well as worship services. Intake. Heavy documentation.Daily conflict management and resolution with minor to minor, employee to minor, employee to employee, employee to supervisor, employee to employee via mediation, facilitation, bargaining, negotiation and collaboration as a peacemaker.

Dispute Resolution

Completed Essential Conflict Management Across The Generational Spectrum

Education record

Completed Negotiator Ease”- Negotiation Women Academy

Eeo

Annual Mandatory EEO Training

Masters Degree, Dispute Resolution

Master Of Arts & Pps Credential, Counseling Psychology

Masters-Level Program For Certification, Alcohol And Drug Counseling

Bachelor Of Arts (B.A.), Psychology/Sociology (Minor)

Research in Mental Health with an Emphasis in Psychology Pre-doctoral research program sponsored by the National Institute of Mental.

Associate Of Arts (Aa), Child Development/Liberal Studies (Minor)

Education record

Examining Conflicts in Employment Law (EXCEL) in Dallas, Texas

Certificate, Dispute Resolution

Dispute Resolution Program Mediator Certification (40 Hours)

Certificate, Mediation

Mediation Certification (40 Hours)

Certificate, Mediation

Mediator Certification (40 Hours)