Dee Carr Email & Phone Number

Spokane-Coeur d'Alene Area

Managed a team responsible for all data imports and responsible for applicable personnel tasks.Worked with 3rd party contractors to outsource manual workflow tasks and decrease labor costs.Incepted and rolled out workflow system retrofitted to available technology.Increased team’s efficiency by establishing internal and external communications.

Spokane, Washington Area

• Created workflow processes with process mapping and SOP's and ensured continuous process improvement
• Founded the operations department from the ground up.
• Worked with the engineering department to articulate system requirements to create internal workflow/admin systems and Customer interface.
• Wrote system requirements to validate and categorize invoice data.
• Maintained a close working relationship with vendors for data collections.
• Performed QA and testing on internal systems.

Spokane, Washington Area

• Manage multiple priorities and activities for clients while working with delivery teams to create a positive client experience.
• Trained clients to use proprietary software.
• Worked with large amounts of data to identify trends and variations in order to provide answers to clients.
• Coordinated with both vendors and clients in order to resolve issues regarding payments, trends, and to create savings for clients.
• Worked with general ledger files to identify and fix errors in order for them to work seamlessly with Clients’ accounts payable systems.
• Act as primary point of contact with large commercial accounts

• Act as primary point of contact for large commercial accounts.
• Provide end to end issue resolution in efficient and timely manner.
• Manage competing deadlines and prioritized tasks in a fast paced environment.
• Create value by maintaining exemplary levels of customer service and creating and maintaining long term B2B relationships.
• Compiled data to create reports and analyze data to provide solutions.

• Collaborate with the C&I team to resolve customer issues quickly and efficiently.
• Research, analyze and create reports to accurately identify billing issues in large quantities of data.
• Provide answers to general inquiries and customer issues.
• Coordinate and relay findings to customers and present solutions.
• Work with SAP/CCS, Microsoft Office Suit and Oracle to complete tasks.
• Train new Research Analysts to the Large Commercial and Industrial, Telecommunications Division team.

Houston, Texas Area

• Lead and motivate sales team
• Market new products to increase incremental sales.
• Consistently meet and exceed goals each quarter.
• Ensure customer satisfaction and build relationships through follow up.
• Research current market trends to better meet customer needs.
• Document sale gains and losses as well as maintain customer information through CRM and AS400 Systems.

• Increased sales (increased sales by 6.9%),
• Managed inventory levels and reduced shrink levels by 4%.
• Handled customer service issues.
• Trained, and led merchandisers to successfully implement large merchandise set-ups.
• Built working relationships with in-store employees, stocked products and maintained product quality.

Bachelor Of Science (Bs), Business Administration And Management, General

Education record

Activities and Societies: Kappa Alpha Theta