Doug Carlson Email & Phone Number

Chattanooga, Tn, Us

Greater St. Louis Area

Optime Care is a leading specialty pharmacy providing drug therapies and support services to patients with rare, chronic disorders. I was recruited by the founders of Centric Health Resources to implement a robust quality management system and achieve two critical 3rd party accreditations. Additional responsibilities and accomplishments:• Provide leadership regarding quality management, regulatory compliance and process improvement strategy for the organization• Developed and… Show more Optime Care is a leading specialty pharmacy providing drug therapies and support services to patients with rare, chronic disorders. I was recruited by the founders of Centric Health Resources to implement a robust quality management system and achieve two critical 3rd party accreditations. Additional responsibilities and accomplishments:• Provide leadership regarding quality management, regulatory compliance and process improvement strategy for the organization• Developed and implemented a robust quality management system from the ground up to ensure compliance with applicable pharmacy law, cGxP regulations and mandatory third party accreditation requirements• Achieved ACHC Specialty Pharmacy accreditation in 5 months; achieved URAC Specialty Pharmacy accreditation in 6 months• Facilitated configuration and implementation of eQMS system, including modules for audits, document management, incident reporting, customer complaints and license management• Oversaw implementation of HR management software for both training management and performance appraisals• Implemented and led process for continual improvement throughout company, with team projects generating over $75k in savings in the first year Show less

Chattanooga, Tennessee Area

Sparta Systems is a premier provider of cloud and on premise quality management software, based in Hamilton, NJ. I worked from my home in Chattanooga, TN. Responsibilities and accomplishments:• Led teams of 3 to 6 delivery consultants, integration specialists and validation leads in all phases of solutions delivery, including requirements gathering, build/test phases, QA, launch and support, for pharmaceutical, medical device and consumer goods clients• Ensured adherence to common… Show more Sparta Systems is a premier provider of cloud and on premise quality management software, based in Hamilton, NJ. I worked from my home in Chattanooga, TN. Responsibilities and accomplishments:• Led teams of 3 to 6 delivery consultants, integration specialists and validation leads in all phases of solutions delivery, including requirements gathering, build/test phases, QA, launch and support, for pharmaceutical, medical device and consumer goods clients• Ensured adherence to common processes, such as Product Life Cycle Management (PLM), PRIME implementation methodology and Software Development Life Cycle (SDLC)• Worked with project team and client to define, estimate and schedule project work to achieve project scope and budget Show less

Greater Milwaukee Area

DLSS was a provider of support services to pharma, life science and medical device clients. Centric Health Resources was purchased by Dohmen, and I was promoted as part of acquisition. DLSS has since been purchased by Eversana. Responsibilities and accomplishments:• Responsible for Quality Management Systems across seven sites and 700+ employees• Created and implemented a corporate wide, integrated Quality Management System compliant with ISO-9001, cGxP, URAC and Verified Accredited… Show more DLSS was a provider of support services to pharma, life science and medical device clients. Centric Health Resources was purchased by Dohmen, and I was promoted as part of acquisition. DLSS has since been purchased by Eversana. Responsibilities and accomplishments:• Responsible for Quality Management Systems across seven sites and 700+ employees• Created and implemented a corporate wide, integrated Quality Management System compliant with ISO-9001, cGxP, URAC and Verified Accredited Wholesale Distributer (VAWD) requirements• Expanded use of internally developed Online Training Database application for QMS training to include all sites• Configured, implemented and administered a cloud-based quality software suite (Intelex), including document management, audit tracking and quality nonconformance/CAPA • Developed KPI Dashboard process for service lines and sites to track key metrics, covering financial, customer, productivity & quality• Managed the Quality Support Team consisting of 2 to 6 quality professionals at each site• Implemented a corporate wide audit program to assess the QMS in various risk areas, including cGxP, HIPAA, OSHA & cybersecurity Show less

Greater St. Louis Area

Centric was a forward thinking specialty pharmacy providing drug therapies and support services to patients with rare, chronic disorders. I was hired to improve the quality management system and implement process improvements. Responsibilities and accomplishments:• Restructured multiple SOP manuals into a consolidated Centric Management System (CMS)• Enhanced the CentricHQ intranet site utilizing DotNetNuke to enable easy access to CMS documents and other tools and… Show more Centric was a forward thinking specialty pharmacy providing drug therapies and support services to patients with rare, chronic disorders. I was hired to improve the quality management system and implement process improvements. Responsibilities and accomplishments:• Restructured multiple SOP manuals into a consolidated Centric Management System (CMS)• Enhanced the CentricHQ intranet site utilizing DotNetNuke to enable easy access to CMS documents and other tools and information• Selected and implemented a web-based Learning Management System (LMS) to facilitate and simplify employee training• Designed, documented and implemented a web-based corrective & preventive action system, CentricDTS, to ensure effective documentation and follow-up of discrepancies• Implemented Centric's Continuous Improvement process utilizing tools from quality methodologies including Lean and Six Sigma• Facilitated 15+ Centric Improvement Team (CIT) projects, including 5 teams that followed projects through to completion, with a total benefit of $300,000• Successfully passed initial and surveillance accreditation audits for both Verified Accredited Wholesale Distributer (VAWD) and URAC Specialty Pharmacy accreditation• Facilitated the design, development, implementation and validation of a web-based health management platform for use by patients and caregivers• Completed and submitted an application for the Missouri Quality Award based on the Malcolm Baldrige NQA Criteria Show less

Raleigh-Durham, North Carolina Area

Greater St. Louis Area

Edward Jones is a leading financial services firm focused on individual investors. Responsibilities and accomplishments:• P&L responsibility for single Investment Representative office• Advised clients of appropriate investments to meet financial goals, including stocks, bonds, mutual funds, life insurance, small business retirement plans and estate planning• Consistently exceeded firm expectations, achieving milestone goals in half firm average time• Increased assets under… Show more Edward Jones is a leading financial services firm focused on individual investors. Responsibilities and accomplishments:• P&L responsibility for single Investment Representative office• Advised clients of appropriate investments to meet financial goals, including stocks, bonds, mutual funds, life insurance, small business retirement plans and estate planning• Consistently exceeded firm expectations, achieving milestone goals in half firm average time• Increased assets under management from $5 million to $28 million • Attained “Prospecting Award”, “Rookie of the Year”, “Regional Leader Award” and “Partners Award”• Asked to join regional leadership council as Co-Growth Leader• Earned incentive trip based on production and diversification within the branch office Show less

Greater St. Louis Area

Spartech was a leading manufacturer of plastic sheet and rollstock products for customers in a variety of industries. They were acquired by PolyOne. Responsibilities and accomplishments:• Responsible for Corporate Quality Management System covering 40+ locations• Upgraded corporate-wide Management System to comply with ISO 9001:2000 and ISO/TS 16949 international standards• Successfully combined ISO 14001 Environmental Mgt System requirements into Integrated Management System•… Show more Spartech was a leading manufacturer of plastic sheet and rollstock products for customers in a variety of industries. They were acquired by PolyOne. Responsibilities and accomplishments:• Responsible for Corporate Quality Management System covering 40+ locations• Upgraded corporate-wide Management System to comply with ISO 9001:2000 and ISO/TS 16949 international standards• Successfully combined ISO 14001 Environmental Mgt System requirements into Integrated Management System• Compiled and distributed a Lean Manufacturing Manual for use with the plant teams• Configured and implemented a web-based Corrective Action Tracking System across organization• Conducted training for ISO 9001, Internal Auditors and Corrective Action System users• Designed and implemented a company-wide Intranet site to facilitate document and information distribution and control• Guided 15+ facilities to successful ISO 9001:2000 registration Show less

Greater St. Louis Area

Cooper Industries was a global manufacturer of electrical equipment, tools and hardware for customers in a variety of industries. They were acquired by Eaton. Responsibilities and accomplishments:• Responsible for administration of Division-wide ISO-9001/QS 9000 registered quality management system• Successfully led Division Headquarters to ISO-9001 Registration• Led effort to attain ASTA Accreditation in the High Power Test Lab• Instituted an electronic document control… Show more Cooper Industries was a global manufacturer of electrical equipment, tools and hardware for customers in a variety of industries. They were acquired by Eaton. Responsibilities and accomplishments:• Responsible for administration of Division-wide ISO-9001/QS 9000 registered quality management system• Successfully led Division Headquarters to ISO-9001 Registration• Led effort to attain ASTA Accreditation in the High Power Test Lab• Instituted an electronic document control system, including a company-wide Intranet for improved distribution• Provided quality planning support for New Product Development Teams• Coordinated effective operation of Continuous Improvement program Show less

Goldsboro, North Carolina Area

• Responsible for all aspects of fuseholder production, including planning, engineering, quality, inventory control, and capital projects• Implemented vertical carousels on production floor, eliminating receiving inspection• Oversaw activities of self-directed work teams within the unit, totaling 70+ employees• Led a Lean Six Sigma (LSS) team to implement Lean Concepts in one of the production lines• Acted as PC Specialist and Network Administrator for the plant

Goldsboro, North Carolina Area

• Responsible for all quality activities in the plant, consisting of injection molding, manual assembly and automated assembly lines, supervising a department consisting of two engineers and eight inspectors• Acted as primary contact for all customer and ISO-9000 audits• Responsible for all TQM and ISO-9000 related training

Goldsboro, North Carolina Area

• Supervised activities of up to eight QA Inspectors• Submitted Engineering Change requests for quality related product improvements on molded and stamped components• Conducted ISO-9000 internal audits

Greater Pittsburgh Area

• Responsible for proposal, design, procurement and implementation of capital projects totaling $1.5 Million• Completed $640,000 project replacing 900 PCB capacitors in test department equipment• Designed and installed two 5kV substations, including switchgear, cable tray, conductor, and fuse specifications