Dee Frank Email & Phone Number

London, Gb

London, United Kingdon

New York And London

As Chief Operating Officer, my responsibilities include mangaging Io-Tahoe's global operations including New York, London, Kyiv, and Bengaluru offices. In this role, my duties are as follows:Providing financial, company secretarial and legal guidance thereby ensuring the financial viability and integrity as an organisation and the efficient use of resourcesProviding strategic leadership to the global Operations team including Finance, HR, Legal, and Procurement, by defining the business priorities for the development of technological aspects, ensuring that technology-based solutions and services are fully supported by the appropriate architectures, systems, and processes and procedures Deliver all global functions within the group, including all banking activities, creating and maintaining annual budgets and business plans, internal control environment, tax matters, provision of timely management information, production of reports for the management all levels and the Board to support decision making and the delivery of the organisation’s wider strategic aimsProvision and management of effective internal operations systems to deliver the organisation’s strategic aims and reporting (critical systems include Salesforce, AccountingSeed, ActiveCampaign, Jira)Support the Client Partner, Sales & Product Support teams in negotiating pricing, contracting, and provisioning of client contracts Support the CEO and Executive Team with developing, executing, and sustaining strategic initiatives. This will include establishing and reviewing key strategic priorities and translating them into a comprehensive strategic plan, monitoring and driving execution of the strategic plan and key intiatives, communicating and implementing a company’s strategy internally and externally, develop inclusive planning processes, translating strategies into actionable and quantitative plans, acting as a resource across an organisation to increase broad cohesion for strategic plans

New York And London

As Head of Commercial Operations, my responsibilities include mangaging Io-Tahoe's global operations including New York, London, Kyiv, and Bangalore Offices. In this role, my duties are as follows:Delivering and managing all global financial functions within the group, including all banking activities, budgets and business plans, internal control environment, tax matters, provision of timely management information, production of reports for the management all levels and the Board to support decision making and the delivery of the organisation’s wider strategic aimsManagement of effective internal operations systems to deliver the organisation’s strategic aims (critical systems include Salesforce, AccountingSeed, ActiveCampaign, Jira)Manage continuous improvement, and re-evaluating technology choices to ensure proper alignment with business needs and ensure lowest cost to serveManage global human resources and procurement functions ensuring compliance with parent organization processes and proceduresSupporting the Client Partner, Sales & Product Support teams in negotiating pricing, contracting, and provisioning of client contractsManaging global commercial activities with 3rd party suppliers including RFx process, vendor selection/rationalization, contract negotiations, and continued relationship managementProactively monitor data trends and work with the wider management teams to improve customer journey (internal and external) including enhancing the current customer complaint and follow-up process strategic decision making for all service areasSupporting the CEO and Executive Team with developing, communicating, executing, and sustaining strategic initiatives.

Houston, Texas Area (Global)

Lead in creation of Program Canvas (Hogwarts), a 3 year program to drive an estimated £125MM savings through transformational change within the global Procurement function, Established initial automation/optimization hypothesis, partner selection, creation of business case through beginning of Design Phase, and lead the UK business deployment of the global solution including new Procurement Operating Model, expanded use of Ariba Guided Buying, and introduction of a new Fast Buy desk. Interviewed industry think-tanks to understand how industry peers where managing the automation andoptimization activities on a global scale.Worked with Procurement Leadership Team and selected partner, EY, to define transformationstrategy of automation and optimization in terms that fit for Centrica shape and valuesWorked with internal Procurement teams to deliver workshops and ensure Procurementengagement throughout entire Canvas programmeAs part of Design phase, continued leading as PMO SME for overall Canvas development toensure strategic vision of future Procurement function was deliveredDuring Implementation Phase, responsible for managing the Deployment & Change Workstreamas Centrica Lead. Responsible for overall deployment strategy and ensuring Canvas adoptionwithin the wider Centrica environment.Responsible for managing and monitoring Canvas business case plus all Cost to Achieveactivities to ensure alignment with initial financial plan. Work with various Procurement and Business stakeholders to deliver seamless customerexperience and ensure Canvas deployment globally.Managed project to define “Digital” footprint across the Global Procurement functions tounderstand impact across the multiple teams, provided report to VP of Global Procurement.Lead PMO objectives for the Global Category team to ensure proper reporting and engagement forProcurement projects as needed.

Responsible for category activities for large, complex transformative projects for the global IS Team which can include Managed Services, Professional Services, Software, Telecom, and InfrastructureProjects included a large ERP consolidation, outsourcing of Application, Help Desk, and Softlayer support teams , global Value-Added Reseller (VAR) RFP, and an initiative to investigate our digital footprint globallyResponsible for commercial terms negotiations and administering of Master Services Agreements, Software License Agreements, and Statements of Work for the various projectsResponsible for managing RFx process for the projects as required

Responsible for managing and consolidating the Software category for Direct Energy enterprise wide. Responsible for all sourcing, commercial terms negotiations, and administering of Master Services Agreements, Software License Agreements, and Statements of Work for various vendors on a global basisResponsible for sourcing $23M in software spend.Responsible for software asset management and support compliance, and software audits to ensure compliance with various software providersResponsible for cost savings initiatives and financial analysis for software commodities

Responsible for commercial terms negotiations and administering of Master Services Agreements, Software License Agreements, and Statements of Work for various vendors on a global basisManage global IT Procurement staffResponsible for managing RFx process for global IT and Corporate initiativesResponsible for sourcing $22M in IT spend Responsible for software asset management and support compliancePerform software audits to ensure compliance with various software providersResponsible for cost savings initiatives for IT commoditiesReview and provide financial analysis for IT commoditiesMaintain software and services renewal database through SharePoint portal

Source IT hardware, software, and services through select vendors Perform software audits to ensure compliance with various software providersNegotiate commercial terms for Statements of Work for IT service vendorsResponsible for cost savings initiatives for IT commoditiesReview and provide financial analysis for IT commoditiesManage various reward programs for select IT products Maintain software and services renewal database through SharePoint portalPrepare purchase order file including bid tabs, sole/single source documents, etc.Assist Project Procurement group as needed in preparation of Project bid tabs, documents, etc as needed

Source Corporate/Resale IT hardware and software through select vendors Create national account contracts and manage national relationships for select commodities Review and provide financial analysis on select commoditiesManage select vendor consolidation projects across multiple corporate locations Train new acquisitions on Open Solutions Procurement policies and proceduresAudit parcel invoices to ensure accurate invoicing and determine shipping patterns providing necessary information to location managers for cost savings Converted manual invoice approval process to electronic approval in order to be SOX compliant