Dee Rice Email & Phone Number

• Spearheaded the development of a new HEDIS Physician Call Center Team, designing processes, procedures, and team standards from the ground up.
• Established quality and performance metrics to ensure consistent and measurable team success.
• Managed an 7-member team of LPNs, overseeing daily assignments, bi-weekly quality/productivity meetings, quarterly performance reviews, PTO requests, payroll, and ongoing education.
• Mastered the Genesys Telephone System; developed training materials and conducted team education to ensure system proficiency.
• Designed and implemented a manual tracking/documentation system in Excel to streamline workflow and ensure accurate reporting.
• Acquired expertise in DataRap and Cozeva HEDIS abstraction systems; created detailed support materials and trained the team on documentation best practices.

Dallas, Texas, United States

• Successfully managed a team of eight, encompassing Education Specialists, Instructional Designers, Clinical Educators, an LMS Administrator, and an Editor, ensuring effective team collaboration and workflow.
• Consistently met team Key Performance Indicators (KPIs) for two consecutive years, demonstrating outstanding team performance and goal achievement.
• Skillfully managed the team's budget, collaborating closely with the Finance department to secure approvals and optimize resource allocation.
• Efficiently organized and executed the team's first onsite meeting, achieving all objectives within the allocated budget and fostering team cohesion.
• Attained the highest team satisfaction scores within the Network Performance business unit, reflecting exceptional team morale and engagement.
• Diligently updated and maintained the entire education library in the LMS, achieving a 90% update rate for all educational content, thereby ensuring continuous learning and development.

• Provided expert clinical guidance to ensure all training and support materials were clinically accurate and effective, enhancing the quality and relevance of educational content.
• Served as an interim co-manager of a Learning & Development (L&D) team, effectively leading and overseeing various team initiatives and projects.
• Successfully planned, designed, and developed three comprehensive Rise360 courses, five engaging Storyline courses, and multiple informative PowerPoints, contributing significantly to the learning resources.
• Consulted on and co-created an innovative hybrid onboarding program for a new telephonic customer service role, blending traditional and digital learning methods.
• Created and regularly updated a range of user guides and job support materials, ensuring they were current, user-friendly, and supportive of staff needs.
• Actively contributed to pilot program meetings by providing valuable clinical and educational expertise, enhancing the effectiveness of the programs under discussion.

• Provided essential learning support and fostered collaboration with three internal teams, including effectively managing contractor onboarding during the HEDIS season, ensuring smooth integration and preparedness.
• Facilitated engaging online training sessions for learning support, enhancing the accessibility and effectiveness of training for remote teams.
• Developed comprehensive HEDIS measure courses and enhanced them with professional voiceovers using Audacity, contributing to an immersive learning experience.
• Created sustainable job support materials, aiding employees in maintaining and improving their job knowledge and skills, thus promoting continuous professional development.
• Skillfully formatted HEDIS informational pages using HTML coding on SharePoint, improving the clarity and accessibility of vital information.
• Initiated the LearningMap platform for the teams' QVSD support, centralizing all learning materials for each role in one easily accessible location.

Tampa/St. Petersburg, Florida Area

• Developed over 50 engaging computer-based training modules (CBTs) using Storyline, Captivate, and PowerPoint, enriching the internal Learning Management System with diverse learning resources.
• Crafted in-person facilitated sessions and facilitator guides, along with blended learning and micro-learning curriculums, catering to varied learning styles and needs.
• Created hundreds of sustainable job support materials, significantly aiding employees in maintaining and enhancing their knowledge and skills.
• Accumulated five years of experience in facilitating both in-person and virtual classroom training for class sizes ranging from 10 to 100+ associates and contractors, demonstrating adaptability and effectiveness in.
• Gained extensive experience with the ADDIE, SAM, and Kirkpatrick models, applying these methodologies to improve training effectiveness and evaluation.
• Collaborated extensively with Subject Matter Experts (SMEs) across all lines of business, ensuring the relevance and accuracy of training content.

Tampa/St. Petersburg, Florida Area

RN telephone care manager

Seminole, Florida

Weekend RN Campus Supervisor

Tampa/St. Petersburg, Florida Area

Pediatric Cardiac ICU nurse.

Bachelor Of Science (B.S.), Registered Nursing/Registered Nurse, A

Accelerated BSN with Masters Components

Associate Of Science (A.S.), Pre-Medicine/Pre-Medical Studies

Bachelor Of Science - Bs, Community Health And Preventive Medicine

Bachelor'S Degree, Community Health And Preventive Medicine