• Oversee and execute all daily US operational duties.• Ensure US TSA compliance for air freight shipments.• Improve operational management systems and processes. • Mange budgets and forecast, identify potential cost savings.• Set comprehensive goals to promote internal and external growth.• Develop and maintain customer relationships for improved customer experience and retention.

• Lead high impact contingency plans for Montreal Gateway Terminals in multiple port strikes within the Canada region.• Built COVID-19 relief programs to offer value added services to a portfolio of strategic clients including Ford, Tesla, and Volvo.• Lead efficiency program improvements for customer rail billing issues and optimization.• Regularly partnered with stakeholders with differing priorities to coordinate a valued and sustainable recommendation.• Enhanced team's organizational capability to deliver a valuable customer experience through direct 1:1 training, coaching and employee imperatives. • Implemented weekly global project meetings to track and maintain progress and engagement.

• Created and executed innovative project plans and process SOPs to track and trace containers in the U.S. and Canada regions; Annualized savings due to increased efficiency and system streamlining.• Identified new routes and sources aligned with emerging consumer needs which resulted in an increased overall shared wallet. • Designed and implemented an end-to-end process design to improve standards and deliver industry leading customer experiences; achieved top ranked performance as a result of exceeding client expectations.• Project managed multiple cross functional teams, including local and global superior stakeholders and leadership partners, to develop implementation plans based on cost savings and customer satisfaction for several global initiatives.• Led executive customer meeting to align customers to strategy and opportunities and provide sustainable solutions.

• Led the process re-engineering project for L Brands, Inc. flagship brands Victoria's Secret, Bath & Body Works, etc. Saving accrued included 1.6M in saving within the first 6 months.• Set the strategic direction and innovative standards to reduce over $100,000 in storage cost a day for a total savings of 2M.• Led efficiency program improvements for customer rebilling optimization; increased accuracy from 46% to 98%.• Built a successful strategy to enhance employee engagement; met and exceeded departmental KPIs year over year

• As a part of a global centralization initiative, successfully migrated employees from the Midwest to the Charlotte office. Acted as a subject matter expert on core process and business knowledge to ensure a seamless transition.• Successfully managed Adidas' overall contract and process improvement project; increased client satisfaction to 89%. • Regional lead and escalation point for the Chennai, India team providing solution-orientated support and direction.• Directly managed time sensitive global projects for multiple Fortune 500 companies; produced high-level cost savings initiatives• that had sustainable effects domestically and globally.

• Partnered with team specialists to resolve complex shipping issues that required rapid intervention and allocation of resources. Provided organizational leadership and development for a team of direct reports at various levels.• Implemented employee incentives that boosted performance, retention, and sales for a diverse, unionized and multigenerational team.• Facilitated weekly team meetings outlining team expectations to ensure quality delivery on key customer initiatives and sales plans.