Deeande Faure Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Quality monitoring and Compliance ensuring driver document compliance to TFL (Transport for London) regulations for a Ride hailing app.

Johannesburg Area, South Africa

I would describe myself as proactive, communicative, highly motivated, loyal, analytical, and hard-working, with several years of service within a Contact centre environment. I am both people and business process-oriented with a passion for driving exceptional customer satisfaction as well as developing people to their fullest potential through coaching. My strong desire to excel, add value and contribute toward the success of an organization is what motivates me to get up and go to work each… Show more I would describe myself as proactive, communicative, highly motivated, loyal, analytical, and hard-working, with several years of service within a Contact centre environment. I am both people and business process-oriented with a passion for driving exceptional customer satisfaction as well as developing people to their fullest potential through coaching. My strong desire to excel, add value and contribute toward the success of an organization is what motivates me to get up and go to work each day.I have significant experience operating at a management level within a contact centre (10 years). I have excelled at working within this fast-paced environment and have a strong background in managing and delivering outstanding results. My skills and work experience include the following: Management (Leading staff, developing and managing processes), Quality Assurance/Call quality monitoring, Training (Learning and Development), Risk and Compliance, Recruitment, Sales, Administration, Customer experience/service, Coaching and development of others, having been exposed to the Banking, Insurance, and Cosmetics industries. Show less

Sandton

Training and Quality assurance manager.

Johannesburg Area, South Africa

Quality Assurance Manager at FNB - Within the Financial services industry, in a call centre environment. I have a cummulative experience within Quality Assurance of 10 years. Set up and implementation of the quality assurance role and processes. supporting 9 sales call centres, managing a division of more than 26 quality assurors. The role was to ensure compliance to legal, ethical and customer experience standards.

Johannesburg Area, South Africa

Quality Assurance - In a call centre environment. Was responsible for the set up of the entire quality assurance role, processes and implementation thereof.

Johannesburg Area, South Africa

Providing broadband administration support and process initiatives to the Inbound telephone banking division within a Call centre.

Johannesburg Area, South Africa

Training and Development advisor providing coaching and training to Sales staff within a call centre environment

Johannesburg Area, South Africa

Sales, Service and Relationship management to Bank customers