Roy Thompson Email & Phone Number

United Kingdom

Defect Manager on a programme of successive Smart Metering projects for one of the UK’s Big Six energy suppliers. Managed inflow from concurrent integration and technical test phases, driving timely investigation and delivery of fixes by internal and external suppliers.Responsibilities:• Represented SSE at DCC Common Issues Forum with other suppliers and participants in the BEIS Smart Metering Implementation Programme. Shared knowledge and conveyed tried solutions to SSE teams.• Triaged defect records ensuring descriptions were written with clarity, appropriate evidence was captured, and source was identified.• Chaired virtual daily meetings with business and technical stakeholders to reach consensus on severity of defects. • Led online meetings with suppliers and arbitrated discussions to maintain progress towards resolution.• Introduced, managed and tailored a formalised Defect Management process. Provided training materials, scripted and configured HP ALM to ensure compliance with the process. • Automated defect report creation using SQL and Excel VBA producing clear, consistent reports which met stakeholder requirements and provided a reliable defect status.

Winchester, United Kingdom

SIT Defect Manager on the Smart Metering Implementation Programme (SMIP), working for the Communications Service Provider (CSP) for the northern region.

Farnborough, Hants

Advised and represented Senior Programme Managers on defect management issues in a programme with globally distributed development teams. Made business and technical decisions key to producing the highest quality smartphones including the award-winning Nokia Pureview 808.Responsibilities:• Led a team of international defect managers, driving a consistent approach to reach high quality targets.• Chaired daily conference calls to review defects with technical and business teams from around the world, ensuring sufficient analysis was completed, appropriate prioritisation judgments were being made and adequate representation was maintained while teams faced redundancy.• Analysed trends in data to monitor progress against planned delivery milestones.

Farnborough, Hampshire

Team Lead to three local defect managers and leading member of an international community of defect managers. Worked on multiple projects and programmes, delivering smartphones that led to product sales exceeding 240 million in over 75 countries. Responsibilities:• Awarded for contribution to delivering product ahead of schedule.• Created reports which led to company-wide improvements to forecasting and processes using Six-Sigma.• Encouraged disparate teams to collaborate despite time zone conflicts, accelerating resolution of issues.• Chaired conference calls prioritising over 100 defects daily.• Transformed team by improving their communication skills, taking greater ownership of issues, and increasing their efficiency by following processes and tools.• Successfully project managed the roll-out of a new tool and process enhancements across UK site, which involved motivating and training over 50 reluctant managers and developers.

London, United Kingdom

Drove the introduction and production of a suite of automated Defect Management metrics, reports and forecasts, using Six Sigma principles. They led to improvements to the Software Development Lifecycle and resource planning, and significantly improved the quality of the final OS product.Advised VPs, project managers and development teams on performance and strategy for managing defects throughout lifecycle. Introduced and chaired the first and subsequent programme level defect review meetings key for prioritising defects for product delivery. These reduced delays to milestones and highlighted issues in the development teams which were subsequently improved.Release Manager responsible for quality and stability of software releases being distributed to customers. Modified the release cycle from tri-annual to fortnightly to match customer demands, requiring a step change in processes and tools, which I delivered successfully within six months.

Beng, Materials Science And Engineering

Activities and Societies: University Radio Bath, RAG

Education record