Responsible for maintaining front desk support (answering calls, checking in appointments, etc) for Student Services suite and other administrative tasks, such as processing background checks, filing, expense reimbursements, etc. Involved in Alumni, Donor, and Philanthropic efforts for the College of Nursing, including managing stewardship efforts for alumni and donor relations and producing Scholarship Profiles. Previous responsibilities included: providing copy for alumni and donor… Show more Responsible for maintaining front desk support (answering calls, checking in appointments, etc) for Student Services suite and other administrative tasks, such as processing background checks, filing, expense reimbursements, etc. Involved in Alumni, Donor, and Philanthropic efforts for the College of Nursing, including managing stewardship efforts for alumni and donor relations and producing Scholarship Profiles. Previous responsibilities included: providing copy for alumni and donor communications, light graphic design support, involvement with Giving Tuesday and other event planning, and the creation of Scholarship Profiles (an initiative to connect scholarship donors with recipients, leading to a $300,000 planned estate gift). Show less

Conducted primarily political research surveys/interviews over the phone.Utilized refusal-conversion techniques regularly.Displayed patience and professionalism while in a high stress cold-call dialing period.Maintained survey participant satisfaction.

Conducted 45+ minute research surveys/interviews over the phone with new mothers in Indiana and Maryland on CDC-sponsored Pregnancy Risk Assessment Monitoring Survey.Scheduled callbacks for their convenience, provided resources for help on topics such as domestic violence and smoking cessation.Responsible for monitoring and ensuring quality of outgoing Spanish calls for CDC-sponsored survey.Responsible for reaching out to 300+ potential survey-takers each shift.Responsible for… Show more Conducted 45+ minute research surveys/interviews over the phone with new mothers in Indiana and Maryland on CDC-sponsored Pregnancy Risk Assessment Monitoring Survey.Scheduled callbacks for their convenience, provided resources for help on topics such as domestic violence and smoking cessation.Responsible for monitoring and ensuring quality of outgoing Spanish calls for CDC-sponsored survey.Responsible for reaching out to 300+ potential survey-takers each shift.Responsible for training incoming employees.Certification in research ethics and protocols through CITI training.Research clearance granted by CDC (SAMS Grid Card).Participated as an interviewer in various other research surveys. Show less

Transcribed up to 7 program participant evaluation sets daily for contract programs, with between 20-40 participant evaluations per program.Created facilitator/class materials for multiple programs daily (roster, cover letters, evaluation sheets) using office standard for both Contract and Open Enrollment programs. Maintained an extensive filing system with hundreds of programs and clients for both Contract and Open Enrollment programs.

Provided limited advice regarding office technology requirements.Set up computers, printers, and other devices for the owner.