Deedee Saylor Email & Phone Number

Austin, Texas Area

Office Manager

Johnson City

13101 Old Farm To Market Rd 2243, Leander, Tx 78641

· Accounts receivable and payable quick books data entry, reconciling bank accounts, and Journal Entry· Completion of all paper work for new hires as well as payroll, taxes, and liability checks and ledger record keeping.· Responsible for the writing estimates, creating work orders, and invoice ordering and payable due of parts needed for repairs.· Providing shop owner with weekly reports on the financial condition of the shop and ensure that records and analyses are correctly prepared and maintained.· Creating a good working relationship with lending institutions and supplier personnel and maintaining these relationships.· Coordinating regular meetings with the owner to ensure profitability and efficiency and creating cost-effective advertising programs and merchandising strategies for the shop.· Answer phones and greet customers.· Focusing on any customer complaints that the technicians are unable to rectify and taking the necessary steps to resolve these complaints.

1701 S. Congress Ave. Austin, Tx 78701

Responds to customer inquiries and assists with the maintenance of customer and agency records within application systems according to specific guidelines and procedures.Researches information to analyze and resolve user access and application problems.Leverages internal and external resources (knowledge bases, manuals, support sites, and vendors) to answer questions and resolve issues.Assists users to locate correct records online and to understand status of submitted applications and related information.Accurately records and documents details of customer interaction and records status via notes in Agency systems and other documents.Escalates issues to appropriate subject-matter experts and follows up on incidents when appropriate.Responds to end-user inquiries regarding the status of incident/service request tickets, and performs follow-ups.Supports systems including but not limited to:-TEA Login (TEAL)-Educator Certification Online System (ECOS)-TEA Security Environment (TEASE)Assists users with basic technical troubleshooting such as issues related to browser compatibility with legacy systems.

Austin, Tx

Responsible for maintaining records of MRC, NRC, and USAGE costs associated with facilities.Managed~ $85M of facilities inventory and monthly accrual process in support of Accounting month end close.Assisted with balance sheet reconciliations and GL coding to Oracle.Performed G/L reconciliations and month end journal entries related to Advanced and Arrears account and inventory analysis.Delivered monthly roll forward reporting and analysis in support of Accounting month end close.Researched off net inventory correlations to consolidate systems for multiple acquired companies to be used across Accounting, Finance, IT and Netex Operations.Researched and reviewed held for term circuits for disconnects, resulting in $1.2M in monthly recurring savings.Assumed optimization reporting and aligned the reporting for acquired companies.Performed weekly operating reports to ensure accuracy in standard and average MRC ratesSupported the internal dispute team with reconciliation of vendor dispute projects to confirm appropriate recognition of savings, completeness of disputes filed and realization of credits. Identified $800K in missed disputes associated with one-time vendor term liabilities.Assisted in the development of reporting to capture MRC decreases from dispute wins in monthly roll forwards and reporting (reflecting ~$350K in run-rate savings per quarter.)Assisted with the responsibility for design and implementation of planned cost imperative resulting in $1.8M in vendor disputes. Improved Quote to Bill correlation percentage 15% (to 80%) within a six month period.Assisted with the development of business rules for a SQL server dispute database to reconcile internal disputes to external vendor responses to aid in timely review/ research of open disputes.

Austin, Tx

Circuit Validation - Researched Off-net Vendor circuits that were currently being billed in the company’s inventory systemand identified the associated Circuit ID for the billed Ec Ckt ID and ensured the Ec Ckt IDs matched in both billing system and the inventory systems, and recognized system outlines so that a determination could be made as to whether to file a dispute or issue a disconnect against billing circuits.Ensured that charges billed by the Vendor were correct and payments should be issued by the Cost of Service department and ensured that the invoice payments were current to avoid disconnection of services.

Austin, Tx

Assisted the Director of the Collections department with clerical work including, presentations, data entry, employee attendance reports, supply ordering and tracking, weekly status reports for collection activity, expense reports, recording and filing of payment inventory, creating and reporting call ratios and time management for dialer systems.I was responsible for the HR paperwork of new employees, employee health packet completions, management of relationship with health company choice., payroll processing and completion, Vendor Relations, and general Human Resource and employee relation duties.

Austin, Tx

Performed financial statement reviews to ensure the accurate financial position of each program is reported to the program and executive management in a timely manner and assisted with balance sheet reconciliations and GL coding to Oracle.Assisted in the development of solutions to billing problems and in testing the accuracy of system modifications designed to accommodate these solutions.

Cedar Park, Tx

Assisted Production Manager of twenty employees while maintaining work orders of line machines which produced potpourri and candles.Was responsible for completing employee productivity reports, daily log sheet work, formula configurations, compounding configurations, coloring and maintenance reports for wax tanks, HR paperwork of new employees, expense reports, travel arrangements, and other duties as assigned.