Dee Dee Bennett Email & Phone Number

Kemah, Texas, United States

Carlyss, Louisiana, United States

Carlyss, Louisiana, United States

Houston, Tx

I work in the Activations Group. I use SQL Daily to work with the client data and setup/configure the system. I do data mapping of elements and components. I interact with the clients frequently while configuring their system and demonstrate the software to them for approval. I work with an assigned client throughout the process until they go live and beyond.

Houston, Texas Area

Work with Clients daily to resolve application problems and answer questionsDaily use of SQL to Support the applicationsDaily use of Microsoft Dynamics CRM Application version 2011 and 2016Troubleshooting client issues with proprietary software applicationsReproduce issues reported by clients to identify and report bugs to development managerInserting and retrieving data from SQL DatabaseCustomer Support Specialist – Technical Support

Webster, Tx

I provide technical support for customers who use our software. The group that I work with develops software used by the clients. I provide support and quality assurance for the software. I make sure the software is working properly before we release it and provide support to end users. I also document and track software bugs that are reported. I am considered the subject matter expert for our software. I also use SQL daily to help clients and import data needed by our clients.

Manage implementation projects of EnergyCAP Software including project planning, training and support after implementation. Also provide technical support assistance while installing applications on many different desktop platforms.

Advanced to the team lead of the technical support center following my involvement with substantial improvements in call center efficiency, customer perception, and application improvement through technical support input to product development.