Dee Gonzaga Email & Phone Number

• Established and maintained a highly visible Sprint board in Jira, contributing to transparent defect tracking and streamlined Sprint planning.
• Facilitated daily stand-up meetings, encouraging transparent communication and collaboration among team members.
• Identified potential bottlenecks and proposed practical solutions for improved workflow efficiency.
• Played a key role in backlog management, ensuring user stories and tasks were accurately defined, estimated, and prioritized.
• Coordinated productive sprint reviews, capturing valuable feedback and implementing process improvements for enhanced team performance.
• Acted as a bridge between the development team and stakeholders, ensuring seamless communication and alignment of project goals.

Philippines

• Provided technical assistance and guidance on ServiceNow utilization to project managers and resource managers, showcasing a strong foundation in technical support and collaborative tools.
• Managed seamless onboarding and offboarding of resources through ServiceNow to Microsoft Project Online, demonstrating meticulous attention to detail and resource allocation skills.
• Achieved remarkable results by streamlining processes, reducing manual labor by 80%, and increasing overall productivity, demonstrating a track record of delivering tangible outcomes.
• Implemented standardized processes to support vendor contracts and resource management, enhancing operational efficiency and workflow optimization.
• Addressed inquiries and requests from project managers and supervisors promptly and professionally, displaying strong interpersonal and communication skills.
• Initiated and led process changes to improve work management, reporting, communications, and quality delivery practices, showcasing a proactive approach to process improvement.

• Support projects by tracking and managing project management office activities. Proactively monitor, manage and report on the execution of deliverables.
• Supported Client Financial Managers in charging procedures to ensure accuracy in reporting and monitored actuals against budget.
• Managed the background check clearance process for 4 contracts in the project and helped in creating the system roster and 2 more repetitive reporting.
• Possessed knowledge in Software Development Life Cycle and performed PMO Office tasks such as preparation and documentation of meetings, and tracking, planning, coordinating and reporting to stakeholders using.
• Identifies process inefficiencies and proposed action plans to management, and managed and maintained Client Data Protection compliance.
• Overseen the new staff knowledge transfer and encouraged best practices in project management and project planning.

 Provided crucial technical support to field engineers, conducting simultaneous testing and offering hands-on assistance. Efficiently coordinated with customers, technicians, and engineers, ensuring effective communication and monitoring of project needs. Communicated scheduled installation and delivery of services to customers, demonstrating strong.