Dee Gonzaga Email & Phone Number

Philippines

• Established and maintained a highly visible Sprint board in Jira, contributing to transparent defect tracking and streamlined Sprint planning.• Facilitated daily stand-up meetings, encouraging transparent communication and collaboration among team members.• Identified potential bottlenecks and proposed practical solutions for improved workflow efficiency.• Played a key role in backlog management, ensuring user stories and tasks were accurately defined, estimated, and prioritized.• Coordinated productive sprint reviews, capturing valuable feedback and implementing process improvements for enhanced team performance.• Acted as a bridge between the development team and stakeholders, ensuring seamless communication and alignment of project goals.• Consistently provided insightful status updates to senior leadership, highlighting project progress, challenges, and key strategic insights.

Philippines

• Provided technical assistance and guidance on ServiceNow utilization to project managers and resource managers, showcasing a strong foundation in technical support and collaborative tools.• Managed seamless onboarding and offboarding of resources through ServiceNow to Microsoft Project Online, demonstrating meticulous attention to detail and resource allocation skills.• Achieved remarkable results by streamlining processes, reducing manual labor by 80%, and increasing overall productivity, demonstrating a track record of delivering tangible outcomes.• Implemented standardized processes to support vendor contracts and resource management, enhancing operational efficiency and workflow optimization.• Addressed inquiries and requests from project managers and supervisors promptly and professionally, displaying strong interpersonal and communication skills.• Initiated and led process changes to improve work management, reporting, communications, and quality delivery practices, showcasing a proactive approach to process improvement.• Conducted continuous monitoring of existing processes, identifying issues and implementing improvement plans, optimizing efficiency and reducing errors.• Led transformative enhancements to outdated and manual procedures, employing data analysis and automation techniques, showcasing innovation and adaptability.• Performed other related functions, displaying versatility and adaptability in handling various responsibilities.

Support projects by tracking and managing project management office activities. Proactively monitor, manage and report on the execution of deliverables.• Supported Client Financial Managers in charging procedures to ensure accuracy in reporting and monitored actuals against budget.• Managed the background check clearance process for 4 contracts in the project and helped in creating the system roster and 2 more repetitive reporting.• Possessed knowledge in Software Development Life Cycle and performed PMO Office tasks such as preparation and documentation of meetings, and tracking, planning, coordinating and reporting to stakeholders using effective communication channels.• Identifies process inefficiencies and proposed action plans to management, and managed and maintained Client Data Protection compliance.• Overseen the new staff knowledge transfer and encouraged best practices in project management and project planning.• Visibly promoted a professional and credible approach to delivery across the project and identified and shared best practices in strategy implementation to drive a culture of continuous improvement.• Possessed years of experience in resource management and was responsible for the smooth onboarding of new joiners in the project.• Developed training manual, user guides and job aids.

 Provided crucial technical support to field engineers, conducting simultaneous testing and offering hands-on assistance. Efficiently coordinated with customers, technicians, and engineers, ensuring effective communication and monitoring of project needs. Communicated scheduled installation and delivery of services to customers, demonstrating strong project coordination and customer engagement. Scheduled appointments, conducted basic testing for service delivery confirmation, and ensured meticulous documentation for project closure. Collaborated closely with engineers to ensure timely completion of projects, showcasing effective teamwork and project management skills. Created and compiled comprehensive documents for services and projects, emphasizing organizational skills and commitment to detailed documentation.