Deeksha Dubey Email & Phone Number

Pune, Maharashtra, India

Gurugram, Haryana, India

Manage the collection portfolio and maintain strong customerrelations.Making collection calls to the customer, emailing invoices tocustomer as per their requirement.Identify and rectify unidentified cash and manage end to endprocess of Cash application.Perform day to day operation while maintaining SLA.Solving queries related to Cash application and coordinatingwith customer.Collection on past due invoices and invalid deductions onallocated portfolios via email, phone call etc.Sending reminder and follow up as per client aligned collectionstrategy.Research any full open invoices which customer have disputed.Generate monthly invoices for EMEA, APAC and LATAM regionbased customers.Upload latest FX rate on monthly/daily basis to generate invoiceswith latest conversion rate.Keen lookup on incorrect invoice during quality check andreevaluating them from batch before posting and dispatch.Solving queries related to disputed invoices, incorrect GST, PO,TAX, and VAT.Provide supporting documentation for audits both internal andexternal.Sending reminder and follow up as per client aligned collectionstrategy.Perform Variance analysis and measure the past perform withthe current month.Ensuring the payment is correctly made by the customers incorrect account as timely, coordinating reconciliation and cashapp team. Complying with SOX audit guideline, maintainingartefacts and presenting them to auditors.