Seller Onboarding & Relationship Management: Onboard new sellers, build long-term relationships, and understand their business needs to provide tailored guidance for success.Sales & Performance Growth: Set and achieve sales targets, use data insights to optimize listings, pricing, and marketing strategies, and help sellers leverage Flipkart's promotions and campaigns to drive sales growth.Operational Support & Issue Resolution: Provide operational support, including inventory management, order fulfillment, and returns. Act as the point of contact for resolving seller issues, product quality concerns, and platform-related problems.Seller Training & Education: Train sellers on product listing optimization, Flipkart tools (Seller Hub, Analytics, Campaign Manager), and best practices for inventory, pricing, and customer service.Strategic Account Planning: Conduct regular business reviews with sellers, providing data-driven insights and tailored solutions to optimize performance and address challenges.Collaboration & Cross-Functional Coordination: Work with internal teams (e.g., marketing, logistics, customer service) to resolve seller issues and enhance the overall seller experience. Collect feedback from sellers to improve platform tools and features.Performance Reporting & Analysis: Monitor key performance indicators (KPIs), track progress, and provide actionable insights to help sellers improve sales and performance.Compliance & Policy Adherence: Ensure sellers comply with Flipkart’s policies, including quality standards, product listings, and account health, to maintain a positive customer experience.

Team leadership and managementStrategic planning and goal settingPerformance monitoring and optimizationClient relationship managementCross-functional collaborationSales forecasting and reportingTraining and development of team membersLead generation and qualificationProduct demonstration and educationCustomer relationship managementSales pipeline managementCollaboration with marketing and product teams

Operations Management:Assisted in managing day-to-day operations of the furniture store, ensuring smooth functioning of all departments and maintaining high levels of customer satisfaction.Coordinated with various teams, such as sales, inventory, and logistics, to streamline processes and optimize operational efficiency.Monitored and analyzed key performance indicators (KPIs) related to sales, inventory turnover, and customer service, implementing strategies to improve overall performance.Sales and Customer Service:Provided excellent customer service by greeting and assisting customers, addressing inquiries, and resolving any issues or complaints in a timely manner.Supported the sales team in achieving targets by actively engaging with customers, offering product knowledge, and providing guidance throughout the sales process.Collaborated with the marketing team to develop and implement promotional campaigns and strategies to drive sales and increase customer footfall.

Sales Team Leader