• The primary responsibility is providing customer service to clients and job seekers using applicant tracking system (ATS) by solving support tickets in Zendesk.• Checking details on tickets for typos and errors, then send job posts to the appropriate job boards.• Posting jobs manually on job boards like LinkedIn, Kijiji, Craigslist, Bwork, and Idealist.• Interact with customers via Intercom’s live chat function• Job seeker support by resume uploading, password changes, guiding jobseekers through application process • Support clients by responding questions about Fitzii site, job postings, changing account settings etc.• Screening resume and shortlisting candidates• Updating and remove job adds from job boards and social Media.• Internal support - redirecting/escalating to sales, PD, Hiring Advisors• Assign incoming workflow to Fitzii employees using a workflow platform (Wrike)

• Conducts Regular meeting and correspondences with VIP clients to maximize the value Delivered to Them.• Acts as a liaison between the company and both the short and long term leasing clients to ensure that client expectations are met and services are properly delivered.• Initiates Development and testing of strategies to enhance and maximize customer lifetime value to ensure the CRM works effectively for all aspects of the company.• Consistently meets sales quotas via customer centric phone selling and other strategic correspondences.• Handling customer calls, online chat and online reservations.• Maintain, Analyses and Presents 3 separate service and sale related departmental reports to upper managements on regular basis.• Work closely with all departments to ensure the CRM work effectively for all aspects of the company. • Acting as Reservation desk executive.• Handling lost and found records.

• Verifying passenger identification & printing boarding passes.• Responsible for putting each passengers through initial screening process before checking passengers in• Conducting security screenings of baggage• Preparing daily reports of customer activities and documentation. • Tracking flight arrival and departures and posting related information online.• Worked to address customer service issues and sought positive resolutions.• Handling domestic airline cargo services and documentation.• Re-routing or re-booking passengers whose flights have been cancelled or delayed• Assisting disabled passengers or those travelling with young children• Assisting passengers with all enquiries, including lost or delayed baggage• Handling special situations concerning passenger with special needs and over size luggage• Delivering high levels of customer service to passengers.