Desktop Support Engineer
CurrentTroubleshooting and resolving hardware, software, and network issues.Installing and configuring computer systems, software, and peripherals.Providing timely support through various channels such as phone, email, and in-person.Maintaining and ensuring proper functioning of desktops, laptops, and printers.Assisting with network setup and VPN troubleshooting.Logging and documenting incidents and support requests in a ticketing system.Supporting upgrades, deployments, and maintenance of the IT infrastructure.