Dee Lynch Email & Phone Number

Dublin, County Dublin, Ireland

Ireland

• I am responsible for ensuring that Aware delivers high quality and consistent training across all of its seven programmes. My role involves continuous recruitment of Contract Trainers, and delivering high quality.
• Develop and implement training and recruitment policies.
• Manage all contract training and recruitment needs.
• Ensure that Contract Trainers are trained to the highest standards.
• Evaluate and measure the effectiveness of training and recruitment.The key areas of my role are: Ongoing evaluation of the training and recruitment policies for the services and redesign/improve when required Ensure.

Munster, Ireland

I currently enjoy delivering and facilitating a variety of training interventions to different audience groups, for this charity;“Life Skills Programme for Schools” (aimed at 15-18 year old students to help them “live life to the full” ) This was a pilot I recently delivered to a number of secondary schools and subsequently helped evaluate its’ outcome. My.

Cork

• Designed, delivered and evaluated a variety of successful training programmes to a variety of clients including;
• Customer Service FETAC level 6, REFOCUS Cork
• Business Writing Skills, LAYA Health Care, Cork
• Effective management of Meetings, Sisk, Cork

• As part of this role I conducted a variety of ongoing training needs analysis activity (TNA’s) with different clients to identify employees’ levels of knowledge, skill and attitude required to increase performance in.
• Provided tailored consultative training support to Irish clients
• Supported client annual business plans/budgets to help achieve clearly defined outcomes re sales, service, competency etc.
• Worked with Bank’s retail networks, Regional Managers, Branch staff, Call Centre Managers, Agents and contributed to strategic sessions with client Senior Management, to help increase staff sales and performance by.
• Project managed training events from design to evaluation at each required phase of performance business objectives
• Produced training aids to support training activity

• Advised and supported key areas of performance improvement with clients in the finance sector to meet stretch sales targets and increase incremental income;
• Negotiated new product development
• Training needs analysis, design, delivery and evaluation activity
• Campaign and account management
• Delivered performance management & sales management training programme
• Agreed, monitored and communicated operational SLA’s to each client business unit

England

• Was responsible for servicing and selling to major clients in the Banks and Building Society marketSuccessfully negotiated £8m account;
• Project managed migration of customer base
• Reduced attrition rate from expected 30% to 2% saving £1.2m in premium income
• Designed and delivered direct marketing strategies and sales training programmes contributing £17m to the group target

Diploma In Training Management, Workforce Development And Training

Open University Course

Education record

*C.S.E Higher Grades - English, Home Economics, APH *C.S.E ‘O’ Grades - English, Arithmetic, History, Home Economics & APH (Anatomy.