Deena D. Email & Phone Number

Collegeville Pa

▪ Work collaboratively with clinical and business resources to develop and implement the specific operational, technology and integration necessary to deliver optimized data solutions.▪ Involvement of major collaboration discussions around project and program initiation, maintenance, controlling and execution. ▪ Assist our customers in analysis required to participate in project deliverables. ▪ Provide testing and validation requirements including facilitating discussions around acceptance criteria with Business Intelligence teams and IT teams. ▪ Document and manage project and program risks and facilitate discussions with Employer Population Health customers on mitigation strategies.▪ Used advanced Excel functions (VLOOKUP, Pivot Tables) for data analysis and creating reports.▪ Run Ad-hoc requests for business as needed.▪ Convert data from multiple sources into meaningful and easy to understand formats for various clients.▪ Implement ETL process in Alteryx to extract data from multiple sources (SQL Server, XML, CSV) and schedule workflows.

Remote

▪ Liaison between Developers, Business Analysts, and clients, resolving business and technical challenges for successful transition to client led systems.▪ Establishing and maintaining data trading relationships with partners and customers▪ Conduct client calls or presentations introducing clients to data trading within our department and reviewing internal spec documents for configuration of data analysis offered▪ Designed a SharePoint webpage to support current and new employees with various job aides▪ Basic SharePoint design▪ Investigate and analyze critical and/or complex client data issues and can implement a solution. ▪ Collaborate with the Mapping and Product teams to develop interface and product improvements▪ Collate and manage client specific documentation related to client data▪ Support Sales, Account Management, Client Engagement and Client Integration with customer onboarding and data implementation through successful design and application of inbound and outbound data solutions.▪ Develop job aides about procedures used by our internal teams and my position.▪ Managed multiple ongoing client implementations balancing priorities as needed.

Collegeville Pa

▪ Communicate effectively with all levels of Quest Diagnostic personnel (such as Medical Directors, Specimen management contacts, Quest standard and non-standard lab personnel, PSC office staff, ExamOne, MedPlus, Medivo, IDAA, and National Database) about projects or problems relating to wellness accounts.▪ Work within all functions of the Health and Wellness interfaces (Transaction Processor and Wellness Engine) to analyze and resolve issues related to participant data▪ Works with the team to develop system improvements and reporting▪ Investigate and analyze critical and/or complex client data issues and have the ability to implement a solution. ▪ Develop new and/or revise existing processes that effectively address the changing work environment.▪ Corroborate with the Quality Assurance specialists to investigate and identify the root cause of an issue and to put into action a process improvement.▪ Maintain continuous communication with the Client Engagement team on client data projects and problems.▪ Collaborate with the Mapping and Product teams to develop interface and product improvements.▪ Responsible for making independent and educated judgments in order to respond to urgent client concerns.▪ Collate and manage client specific documentation related to client data.▪ Coordinate functions and schedules within the wellness data coordinator team.▪ Assist executing suggested changes within the wellness data coordinator team.▪ Facilitate on-the-job training for new or existing team members.▪ Mentor less experienced team members to improve their understanding and skills.▪ Works directly with laboratory employees to finalize Tests in Question and support result flow between interfaces▪ Research participant results in QLS in various pathways as well as assists in adding tests for TIQ purposes▪ Assigns account numbers and reviews all new account setups in QLS, QBS, and NDA▪ Care360 System Administration and LO&R Applications

Norristown Pa

▪ Special handling, handle client escalated web issues as well as handle EIPP requests▪ Resolve customer issues and problems timely and accurately, handle incoming calls▪ Perform bill type transfers, adjustments, credit balances with refunds as well as approve refunds under $500▪ Work directly with sales representatives to respond to client and patient issues▪ Small balance reports (contacting clients regarding past due balances)▪ Contact insurance carriers regarding claims status and corrected claims▪ Quest Sales Billing, Third Party contact, CRC,s and BSR’s▪ Work directly with QBS, Regulus, Optimaxx, EIPP, applications in Access

Allentown

Reading Pa

▪ Provided excellent service to unsatisfied customers. ▪ Prepared monthly reports for management. ▪ Composed articles for district newsletters.▪ Administered necessary programs to assure employees adhere to schedule. ▪ Supervised and evaluated 40 employees▪ Provided training in organizational development including employee responsibilities and procedures▪ Conducted new employee training▪ Generated monthly employee statistical reports to office manager▪ Accomplished the recommended statistics every month to receive awards