Deep Bhatt Email & Phone Number

Bedford, Nova Scotia, Canada

● Delivering top-tier technical product support via phone, email, and in-person interactions to ensure the global customer base achieves success with Innovasea products.● Working closely with R&D, Operations, and Repair teams to troubleshoot customer equipment issues.●Tracking and meticulously documenting customer issues and solutions using Salesforce CRM, ensuring thoroughness and accuracy in records.●Contributing to the development of product user manuals and the customer knowledge base to empower customers for self-service.● Collaborating across departments to utilize support case resolution insights for continuous improvement programs, product development initiatives, and customer education efforts.● Being available for evening, weekend, and holiday hours as needed to provide timely support to our global customer base.●Occasionally traveling to customer field sites to provide hands-on technical support.

Hamilton, Ontario, Canada

● Actively collected and analyzed customer feedback to identify recurring issues and pain points. Maintained a detailed log of customer interactions, categorizing feedback and technical issues. ● Provided technical support to ensure the smooth functioning of desktops,servers, and peripheral devices. ● Troubleshoot software and hardware issuesto minimize downtime and enhance user productivity. ● Monitored and responded to IT support tickets in a timely manner, maintaining high customer satisfaction ratings

● Developed expertise in developing Large Language Models using Spacy, Hugging Face, and APIs of ChatGPT● Gained experience in Data Modeling and Database Design, ETL processes, Big Data Technologies, Cloud Computing, and programming languages like Python, Java, Scala, and SQL● Equipped with skills in designing and implementing efficient and scalable data pipelines and automating data-related processes.

India

● Exhibited exceptional written and verbal communication skills to represent company with professionalism. ● Employed data analysis tools to extract actionable insights, facilitating data-driven decision-making and enhancing strategies and outcomes.● Isolate, reproduce, and analyze complex technical issues for prompt resolution.

Postgraduate Degree, Big Data Solution Architecture

Relevant Coursework: Advanced Data Analysis in R, Unstructured Data, Data Management & Applications, Data Analytics Foundations, Digital.

Postgraduate Degree, Software Quality Assurance And Test Engineering

Relevant Coursework: Software Quality Control, Testing Toolssuch as Selenium, JIRA, Mantis, and Current practices as Scrum-based Agile.

Bachelor Of Technology - Btech, Computer Science And Engineering