Deep Bhatt Email & Phone Number

Bedford, Nova Scotia, Canada

• Delivering top-tier technical product support via phone, email, and in-person interactions to ensure the global customer base achieves success with Innovasea products.
• Working closely with R&D, Operations, and Repair teams to troubleshoot customer equipment issues.
• Tracking and meticulously documenting customer issues and solutions using Salesforce CRM, ensuring thoroughness and accuracy in records.
• Contributing to the development of product user manuals and the customer knowledge base to empower customers for self-service.
• Collaborating across departments to utilize support case resolution insights for continuous improvement programs, product development initiatives, and customer education efforts.
• Being available for evening, weekend, and holiday hours as needed to provide timely support to our global customer base.

Hamilton, Ontario, Canada

• Actively collected and analyzed customer feedback to identify recurring issues and pain points. Maintained a detailed log of customer interactions, categorizing feedback and technical issues.
• Provided technical support to ensure the smooth functioning of desktops,servers, and peripheral devices.
• Troubleshoot software and hardware issuesto minimize downtime and enhance user productivity.
• Monitored and responded to IT support tickets in a timely manner, maintaining high customer satisfaction ratings

• Developed expertise in developing Large Language Models using Spacy, Hugging Face, and APIs of ChatGPT
• Gained experience in Data Modeling and Database Design, ETL processes, Big Data Technologies, Cloud Computing, and programming languages like Python, Java, Scala, and SQL
• Equipped with skills in designing and implementing efficient and scalable data pipelines and automating data-related processes.

India

• Exhibited exceptional written and verbal communication skills to represent company with professionalism.
• Employed data analysis tools to extract actionable insights, facilitating data-driven decision-making and enhancing strategies and outcomes.
• Isolate, reproduce, and analyze complex technical issues for prompt resolution.

Postgraduate Degree, Big Data Solution Architecture

Relevant Coursework: Advanced Data Analysis in R, Unstructured Data, Data Management & Applications, Data Analytics Foundations, Digital.

Postgraduate Degree, Software Quality Assurance And Test Engineering

Relevant Coursework: Software Quality Control, Testing Toolssuch as Selenium, JIRA, Mantis, and Current practices as Scrum-based Agile.

Bachelor Of Technology - Btech, Computer Science And Engineering