As a Front Office Manager at Best Western Hotels & Resorts, I lead and supervise the front desk team to provide exceptional guest service, resolve issues, and ensure smooth operations. I also manage the daily revenue, inventory, and occupancy reports, and coordinate with other departments to optimize guest satisfaction and loyalty.I have a passion for hospitality and tourism, which I pursued through my education and work experience. I graduated from Thompson Rivers University with a degree in Tourism Management, where I learned the fundamentals of hospitality administration, marketing, finance, and human resources. I also gained valuable hands-on experience as a Duty Manager at The Sutton Place Hotels and a Night Manager at Level Hotels & Furnished Suites, where I handled guest inquiries, complaints, bookings, check-ins, and check-outs, and supported the front office operations. I have developed strong skills in guest experience, guest service, and guest satisfaction, which are essential for the hospitality industry. I have received multiple positive feedbacks and reviews from guests, and I have contributed to the improvement of the hotel's ratings and rankings on various platforms. I have also demonstrated my ability to work effectively with diverse teams, communicate clearly and professionally, and adapt to changing situations and demands. I am always eager to learn new skills, take on new challenges, and grow as a hospitality professional.