Deep Parmar Email & Phone Number

Ontario, Canada

In this Job title, I handled duties in a fast paced environment such as : • Providing responsive, timely support to all escalated end-user questions and support requests from Field Service Technicians.• Acting as the point of contact for desktop and laptop support and troubleshooting for the client company.• Performing complex problem determination and resolution identifying hardware and software problems.• Installing, assembling, and configuring computers, monitoring network… Show more In this Job title, I handled duties in a fast paced environment such as : • Providing responsive, timely support to all escalated end-user questions and support requests from Field Service Technicians.• Acting as the point of contact for desktop and laptop support and troubleshooting for the client company.• Performing complex problem determination and resolution identifying hardware and software problems.• Installing, assembling, and configuring computers, monitoring network infrastructure, and peripherals such as printers, scanners, POS, and related hardware.• Installing, configuring, and upgrading operating systems and software, using standard business and administrative packages.• Troubleshooting problems with computer systems, including hardware and software issues, emails, network, peripheral equipment problems, etc.• Making repairs and corrections where required and ensuring all incidents are correctly logged, triaged, routed, escalated, and closed following pre-determined service levels and incident management processes.•Assisting with training staff in the use of standard business and administrative software, including work processing, spreadsheets, and database management, providing instruction or written documentation where required.Projects Worked :SCO : Installation of U-Scan devices in the store including the required configurations to bring them online.Pinpad Replacement : Performing the back-end configurations to ensure the Newer model of pinpads are operational through out Canada.Virtual Lanes to Cloud : Responsible for ensuring the virtual lane on sites are converted to the Cloud.Elixir Project : Responsible running various scripts on MySql to back up the store transactions and perform post conversion cutover tasks. Designing a workflow to better delegate tasks to be able to meet tight deadlines. Show less

Ontario, Canada

In this career tenure; I handled duties such as; • Providing responsive, timely support to all escalated end-user questions and support requests from Field Service Technicians, within the assigned region.• Acting as the point of contact for desktop and laptop support and troubleshooting for the client company.• Performing complex problem determination and resolution identifying hardware and software problems.• Installing, assembling, and configuring computers, monitoring… Show more In this career tenure; I handled duties such as; • Providing responsive, timely support to all escalated end-user questions and support requests from Field Service Technicians, within the assigned region.• Acting as the point of contact for desktop and laptop support and troubleshooting for the client company.• Performing complex problem determination and resolution identifying hardware and software problems.• Installing, assembling, and configuring computers, monitoring network infrastructure, and peripherals such as printers, scanners, POS, and related hardware.• Pulling cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.• Installing, configuring, and upgrading operating systems and software, using standard business and administrative packages.• Troubleshooting problems with computer systems, including hardware and software issues, emails, network, peripheral equipment problems, etc.• Making repairs and corrections where required and ensuring all incidents are correctly logged, triaged, routed, escalated, and closed following pre-determined service levels and incident management processes. Assisting with training staff in the use of standard business and administrative software, including work processing, spreadsheets, and database management, providing instruction or written documentation where required.• Ensuring that the client's technology requirements and physical set-up and configuration of desktop hardware, software, and local and network printers are accurately determined, documented, and satisfied. Show less

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Activities and Societies: Kick Boxing Gym Social Event Organisation Basketball Tennis

Advanced Diploma In Computer Studies, Computer Software Engineering

High School Diploma, Computer Software Engineering