As an IT Service Delivery Technician at Computergate, I provide technical support and solutions to various clients across different industries. I have successfully resolved complex issues and improved customer satisfaction by using my skills in ClickUp, ServiceNow, and ConnectWise. I am also involved in the implementation and testing of new software and hardware products for the company.I have a master's degree in information technology from Griffith University, where I gained knowledge and experience in data analysis, business analysis, project management, and software engineering. I have applied these skills in various projects and internships, such as Chewzie, Toll Group, and Bolton Clarke, where I contributed to the development, improvement, and optimization of their systems and processes. I am motivated by innovation, teamwork, and learning, and I seek to leverage my competencies in the computer and information technology industry.