• Capture requirements for various global business units, while gathering written functional and technical specifications for subsequent technical design and implementations.• Manage an offshore team by communicating business process so developments and deployments can be made around the clock. • Design, develop, and implementing Salesforce Administrator and Salesforce Developer process so that they can be streamlined.• Build reports and dashboards in Salesforce.com and in addition to providing hands on training for the Reporting Team and Service Agents to leverage.• Create custom formulas, fields and utilizing work-flow rules in order to insure that accurate and reliable data is being reflected in reports and dashboards.

• Design, develop, and execute quality data movement processes that are consistent, repeatable and scalable on CRM team.• Create and maintain readily consumable documentation of data migration processes and procedures.• Maintain and manage a template library of data migration solutions to utilize in future data migration projects.• Create and execute data migration plans and activities including extracting, combining, transforming, validating.• Streamline testing, audit and validation processes through data scrubbing routines and presentation of audit reports prior to load.

• Prepared income, balance sheet, and cash flow statements for monthly and quarterly closing.• Compiled and analyzed financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions. • Established, and maintained the implementation of accounting and accounting control procedures. • Monitored and reviewed accounting and related system reports for accuracy and completeness. • Prepared and reviewed budget, revenue, expense, payroll entries, and invoices. • Analyzed revenue and expenditure trends and recommend appropriate budget levels, and to ensure expenditure control.

• Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.• Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment.• Monitor financial market trends to ensure that plans are effective, and to identify any necessary updates.• Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.

• Implemented tactics to better improve property in order to seek full potential in the market.• Trained employees and managers to suite franchise standards.• Quality score leader amongst all Holiday Inns in the Geographic Region.• Resolved guest inquiries/complaints on a daily basis, through IHG’s guest resolution system.• Trained many associates and managers on all systems-Encore, Holidex, Holidex Plus, Pegasus, Opera, Micros for Restaurant/Banquet.• Assisted in managing and organizing banquets and conferences from 2 to 600.