Deep Singh Email & Phone Number

Noida, Uttar Pradesh, India

 Managing projects; evaluating costs and coordinating with concerned department Managing audits and leading a team to execute the project and delivering to the client in a timely manner Maintaining project invoicing & adhering the timeline Engaging required vendors from the available pool, assigning the projects, and monitoring the progress of work on timely basis Communicating with the clients overseas about the projects and maintaining reports of work on daily, monthly basis to keep the stakeholders updated Monitoring project plans, project schedules and confirming projects meet to frameworks and all documentation is maintained appropriately for each project Interacting and corresponding with the prospective clients such as International clients & supervising the clients servicing department Providing direction, motivation & training to the team for ensuring optimum performance for all operations related departments Identifying, developing, and maintaining relations with potential clients; understanding client needs through conversations / meetings Steering efforts in building relationships with key client contacts Influencing client needs, expectations, and satisfaction in service delivery and playing a major role in key client retention, per key client revenue optimisation & renewals Interfacing between the customer and internal support teams to ensure that the customer receives the best possible service from the company

Gurugram, Haryana, India

 Project Management & Client services. Business Development through Transactional Quality Strategic Consulting through data warehouse, including business intelligence and strategy development. Managing and supervising Projects and presenting to end clients during closing & WBR/QBR

Gurugram, Haryana, India

Growth: Promoted Shift supervisor in July '12 and later promoted as Team Leader in July '2014.Responsibilities Led a team of 20 Consultants to monitor overall functioning of the Process ensuring compliance to the agreed SLA levels Prepared MIS reports on various process parameters such as AHT, Utilization & so on Established LOB to be the most successful amongst the other LOBs in terms of employee satisfaction and revenue generated Mentoring/Coaching SMEs to ensure smooth functioning of their respective process

Handling a team which comprises of 10 HQCs and a QIE. Responsible for achieving daily, weekly and monthly targets along with 100 % agent coverage and quality analysis. Responsibilities: Responsible for achieving monthly targets within the specified SLA Making sure to maintain 100% agent coverage for the month Responsible for sharing all kinds of weekly & monthly reports, which includes- Billing Invoice, projections etc Responsible for Client interaction for all quality related issues, new projects and conducting calibration sessions with mainly focusing on achieving uniformity while auditing the agents from Vendor sites

Responsible for monitoring calls and mentoring agents by identifying errors and giving immediate feedback for improving call quality to ensure customer satisfaction.Responsibilities: Performed high number of evaluations based on agent coverage no matter if the team was aptly staffed or not Worked under pressure when the team was going through high attrition rate Apart from performing evaluations, assisted new hires and mentored them till they came up the learning curve Assisted the Lead on the account in completing various client requested projects