Deep Subedi Email & Phone Number

Kathmandu, NP

• Leading key client accounts for CloudFactory with USD 4 million+ in ARR and with over 400 independent contractors involved.
• Coaching and mentoring team members (Delivery Assistants and Associates) to become better servant leaders.
• Helping to define the project scope, goals and deliverables in collaboration with other stakeholders while keeping cost, quality, and efficiency of operations in check.

Kathmandu

• Cross-cultural collaborations with counterparts in Kenya, US, and UK, to formulate project plans and tactical actions.
• Coaching and mentoring internal team and cloud worker team, to help them develop as better leaders and help them grow in their roles.
• Analyzing data and reporting leadership on the different initiatives to increase company revenue, evaluating and suggesting ideas to increase the CloudFactory impact on cloud workers to develop them as community.

• Having a thorough understanding of each project's objectives and goals, ensuring all team members have the resources needed to achieve project objectives.
• Developing reports on progress of different projects and performance of independent contractors working on those projects.
• Analyzing performance, providing feedback and establishing Service Level Agreements with independent contractors whose performance is subpar.

• I served as Customer Engagement Officer for Khalti, a mobile wallet and payment gateway service provider in Nepal which allows users to pay for a range of services like basic utility payments, hotel bookings, movie and.
• Working with the leadership to plan and design customer involvement initiatives to enable us to widen our customer base.
• Identifying and measuring the impact of engagement activities.
• Talking to the partners and clients to identify their pain points and issues andcommunicating them to the development team to make changes in the product and/or definenew features.
• Formulating guidelines for our support staff to address service related requests and issues from the end users.
• Co-responsible for handling the social media platform.

Kathmandu, Bāgmatī, Nepal

I worked in Electronic Check Clearing (ECC) where my responsibility was to process the checks and generate reports regarding the daily ECC transactions. Part of my job was also to follow up with the clients in case there was any issue encountered in due process.I also helped with checking payment requests for remittance, filing different documents.

Lalitpur District, Nepal

Idea Studio is platform that helps people turn their innovative ideas into sustainable business solutions.As an intern, I was involved with the contestants of Idea Studio Nepal to aid them in identifying their customer base and target market, designing a business model and finally formulating a business plan. I also got to work closely with different.

Msc. Enterprise Management, Piegl

Bachelor Of Business Administration - Bba, Finance, General