Deepa Nair Email and Phone Number

*Driving global digital transformation across multiple countries, enhancing customer experience and optimizing service delivery.*Leading initiatives to increase operational efficiency, reducing process bottlenecks and improving service speed and quality.*Developing and implementing digital solutions that enhance customer experience, contributing to increased customer acquisition and market expansion.*Strengthening customer loyalty and engagement through innovative digital solutions, boosting retention and lifetime value.*Collaborating with cross-functional teams to implement scalable digital servicing models aligned with business growth objectives.

Part of the retail transformation journey focusing on accelerated growth by revolutionizing our servicing model. This is to improve client experience and get aligned to bank’s strategy of “Developing leading Retail digital capabilities across our footprint”

Ensure seamless data conversion and migration from the source system to the destination system. Define Reconciliation plan and strategy procedures for conversion activities

Responsible for leading and delivering Projects in Consumer Banking Operations

Accountable for Relationship/Service Management which includes enhancement,availability, performance and security of the applications used by Global Shared ServiceCentre

To come out with a robust, effective, policy compliant administration of access to the Bank's systems and applications there by reducing access related risks that existed in SCB's technology's environment.

Office Tiger provides internet-enabled professional support services in document management to law firms, consulting firms, financial institutions, corporations and small businesses. • Interact with International clients to understand the project requirements• Scheduling of projects• Handling a team of Document Specialists, Proof Readers & Quality Specialists